Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Alyssa Greenough

Maple Ridge,BC

Summary

I am a very fast learner, I adapt quickly to new situations, and I know the importance of representing a business in a mannerly fashion. I believe that I would make an ideal candidate for this position. I also understand the stress of managing a busy day and can proactively tackle issues. As someone with a sharp eye for detail and a drive to organize, I thrive on making sure every day has a clear plan and every plan is clearly communicated. I am confident that given the opportunity, I would prove myself to be the perfect fit for this position and a huge asset to your amazing team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Nanny

Private
01.2021 - Current
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Ensured that each daily household task was done (e.g laundry, meal prep, unloading and loading dishes, etc.)
  • Any extra tasks that need to be done (e.g grocery shopping, errands, taking children to and from appointments, etc)
  • Oversaw household duties such as light housekeeping tasks or running errands when required.

House Cleaner

Rejuvenate Cleaning And Property Services
05.2023 - 09.2023
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Customer Service Representative

Vibrant Photos
06.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Appointment booking
  • Operated Excel spreadsheets
  • Operated POS system
  • Handled cash flow at the beginning and end of each shift
  • Filed invoices

Cashier

The Shoe Company
02.2018 - 09.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted MOD with closing the tills at the end of each shift
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Built relationships with customers to encourage repeat business.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Education

Bachelor of Arts - Psychology

University of The Fraser Valley
Abbotsford, BC
09.2026

High School Diploma -

Maple Ridge Secondary
Maple Ridge
06.2020

Skills

  • Light Housekeeping
  • Child Supervision
  • First Aid Certified
  • Child Psychology Knowledge
  • Grocery Shopping
  • Excellent Driving Record
  • Reliable Transportation
  • Organized and punctual
  • Strives in high pressure situations
  • Excellent sense of leadership
  • Dependable and trustworthy

Languages

English

Certification

First Aid/CPR level C certification

References

References available upon request.

Timeline

House Cleaner

Rejuvenate Cleaning And Property Services
05.2023 - 09.2023

Nanny

Private
01.2021 - Current

Customer Service Representative

Vibrant Photos
06.2020 - 01.2021

Cashier

The Shoe Company
02.2018 - 09.2020

Bachelor of Arts - Psychology

University of The Fraser Valley

High School Diploma -

Maple Ridge Secondary

Similar Profiles

CREATE PROFILE
Alyssa Greenough