Alyssa Gould

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Prepared merchandise for sales floor by pricing or tagging. Answered customer questions about sizing, accessories, and merchandise care. Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation. Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs. Processed claim paperwork and followed up on missing information to complete processing.

This was a part time position that I worked while working my full time position in administration and sales.

Maintained clean environments across various locations including professional and professional facilities. Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality. Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending. Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.

Entered detailed data including invoices and statements. Delivered outstanding customer service addressing client inquiries on invoices, payments, account balances. Managed Service New Brunswick registrations and renewals. Oversaw and maintained comprehensive vehicle inventory records. Maintained comprehensive records of financial transactions and vehicle documentation.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information.