Summary
Overview
Work History
Education
Skills
Certification
Education and Training
References
Experience
Timeline
Generic

Alyssa Gonzalez

Visalia

Summary

Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Discharge Planner

Integrated Wellness Solutions
Visalia
01.2024 - Current
  • Developed treatment plans tailored to the individual needs of each patient.
  • Collaborated with multidisciplinary teams including psychiatrists, social workers, physicians, psychologists and others to ensure continuity of care for each patient.
  • Provided crisis intervention services when needed by assessing danger levels of suicidal or homicidal thoughts or behaviors.
  • Advised families on how best to support their loved ones through difficult times.
  • Coordinated referrals for additional services such as housing assistance or job placement programs.
  • Maintained accurate records of client interactions including diagnosis notes and progress reports.
  • Assisted in developing discharge plans for patients transitioning out of care settings back into the community.
  • Conducted assessments to assess patient's level of functioning and identify appropriate resources upon discharge.
  • Educated clients on options to assist in making informed decisions.
  • Collaborated with other professionals to assess client needs.
  • Provided information to access financial assistance, legal aid or housing.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

Patient Care Coordinator

Adventist Health
Fowler
08.2022 - 01.2024
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Participated in weekly case conferences with members of the healthcare team for each assigned patient.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Scheduled evaluations and procedures for patients.
  • Provided administrative support for patient care staff.
  • Demonstrated flexibility during changes to patient care practice.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Managed patient admission and discharge processes, ensuring smooth transitions.
  • Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Explained policies, procedures and services to patients.
  • Collaborated with clinical and administrative staff to meet patient needs.

Peer Advocate

Turning Point Inc
Visalia
06.2021 - 08.2022
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Assisted with setting patient goals, recommended interventions and connected patients with available program resources.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Located housing and other support services for displaced individuals working through Ment issues.
  • Evel of service to patients.Answered questions and responded to inquiries to deliver high l
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.

Substitute

Visalia Unified School District
Visalia
10.2017 - 03.2022
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided notes and reports on school day activities to primary teacher.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Supplied one-on-one attention to each student during group activities.
  • Cleaned and organized classrooms, materials and supplies.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Assisted children at stations during small-group learning periods.
  • Oversaw classroom and teaching materials and requisitioned low-stock items.
  • Worked with teacher on any help needed around classroom including breaks needed and meetings.
  • Preparation with next day classroom work and new tasks.

Education

High School Diploma -

Redwood High School
Visalia, CA
06.2016

Skills

  • Quality improvements
  • Patient relationship management
  • Document management
  • Program coordination
  • Data management
  • MS Office
  • Team management
  • Problem resolution
  • Supervision
  • First Aid/CPR
  • Decision-making
  • Communication
  • Leadership
  • Customer service
  • Active listening
  • Critical thinking
  • Friendly, positive attitude

Certification

  • Certified BLS/CPR
  • Dental Coder

Education and Training

other

References

Maryhelen Gonzalez

(559)859-1103

Christina Singh

(559)898-9088

April Hernandez

(559)300-2628

Experience

["Substitute Teachers, Short-Term"],["Social and Human Service Assistants"]

Timeline

Discharge Planner

Integrated Wellness Solutions
01.2024 - Current

Patient Care Coordinator

Adventist Health
08.2022 - 01.2024

Peer Advocate

Turning Point Inc
06.2021 - 08.2022

Substitute

Visalia Unified School District
10.2017 - 03.2022

High School Diploma -

Redwood High School

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Alyssa Gonzalez