Alyssa Gomez
Sacramento
Summary
Organized professional adept at managing high-volume call systems and addressing diverse customer inquiries. Utilizes communication and productivity tools to streamline workflows, ensuring timely and accurate service in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Remote Receptionist
P.K. Willis Co.
08.2022 - Current
- Managed high-volume phone systems, redirecting calls and routing them to appropriate departments to enhance customer service response times.
- Addressed a wide range of inquiries from customers, clients, and agents, leveraging knowledge of all departments to provide accurate information and support.
- Proficient with communication and productivity tools including Microsoft programs (Outlook, Excel, and Word), Webex, Etracker, and Akixi.
- Handled administrative projects and overflow tasks from other departments, performed accurate data entry, and conducted detailed internet research to streamline operational processes.
Hostess/Restaurant Server
Pete’s Restaurant and Brewhouse
12.2021 - 01.2022
- Managed busy waitlist in high-traffic lobby, seating guests promptly for smooth service.
- Greeted guests warmly, creating a welcoming atmosphere that enhanced their dining experience.
- Managed seating arrangements and monitored restaurant activity to ensure optimal dining flow.
- Proficient in the Toast POS system and handling a multi-line phone system.
Medication Technician
City Creek Assisted Living
10.2021 - 12.2021
- Administered routine medications to residents, ensuring adherence to medication schedules and enhancing resident health.
- Managed medication refills and processed new prescriptions from doctors, streamlining medication management for residents.
- Documented resident complaints, behaviors, and incidents in detailed charting notes for supervisors and co-workers, facilitating effective care coordination.
- Assisted residents in scheduling appointments and ensured timely reminders were communicated to residents, their families, and co-workers.
Education
Diploma - International Studies Program
Mira Loma High School
Carmichael06-2019
Skills
- Call handling
- Microsoft Office
- Computer Proficiency
- Customer Service
- Communications
- Organized
- Self-directed
- Problem solving
- Team Player
- Call distribution
- Call handling
- Certified in basic life support (BLS)
Certification
- Basic Life Support
Timeline
Remote Receptionist
P.K. Willis Co.
08.2022 - Current
Hostess/Restaurant Server
Pete’s Restaurant and Brewhouse
12.2021 - 01.2022
Medication Technician
City Creek Assisted Living
10.2021 - 12.2021
Diploma - International Studies Program
Mira Loma High School