Alyssa Gomez
Riverside
Summary
Dynamic professional with a proven track record at Bakers Dozen Donuts, excelling in customer service and satisfaction. Demonstrated reliability and punctuality, enhancing operational efficiency by 20%. Adept at managing high-pressure situations with patience and composure, ensuring seamless customer interactions. Skilled in active listening and problem-solving, contributing to a positive and productive work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Bakers Dozen Donuts
09.2021 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Volunteer
The Gardens of Riverside
09.2023 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Receptionist Assistant
Downtown Fitness
03.2018 - 12.2020
- Managed multi-line telephone system and greeted claimants during office visits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Education
No Degree - Psychology
Riverside City College
Riverside, CA11-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Native or Bilingual
Timeline
Volunteer
The Gardens of Riverside
09.2023 - 11.2023
Customer Service Cashier
Bakers Dozen Donuts
09.2021 - Current
Receptionist Assistant
Downtown Fitness
03.2018 - 12.2020
No Degree - Psychology
Riverside City College
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