Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Flores

Oakdale

Summary

A dynamic leader and customer service expert, I excelled at Oakdale Golf and Club. Skilled in team leadership and was able to significantly improve my service efficiency and staff performance. My adaptability and problem-solving abilities ensured memorable experiences for clients / members. I was able to work from busser to server then sever to Assistant Restaurant and Events Manager.

Overview

10
10
years of professional experience

Work History

Server

Oakdale Golf and Country Club
04.2014 - 06.2024
  • Demonstrated leadership and sharing my extensive knowledge of customer service to staff.
  • Served food and beverages in a efficient and timely manner.
  • Worked with POS system to place orders, take care of bills, etc.

Restaurant and Events Assistant Manager

Oakdale Golf and Country Club
04.2014 - 06.2024

• Led staff in achieving daily company goals while managing restaurant and events responsibilities.


• Displayed knowledge of how to direct or redirect staff to all work closely on the same goal.


• Responsible for taking care and ensuring our clients “biggest days” were left memorable and seamless. Such as baby showers, weddings, etc.


• Showed excellent time management.


• Always received great rapport for my customer service abilities.


• Efficiently making and getting a schedule out on time to have a smooth running work place for the staff and everyone involved.

Customer Service Representative

Hot Topic
08.2015 - 02.2016

• Stocked items and provided support where needed, including cashier duties.


• Assisted customers and coworkers with on the floor questions, comments, and concerns.


• Has the knowledge of counting what is in stock and what a company will need more of.

Education

Oakdale High School
739 W G St, Oakdale, CA 95361
05.2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Sales techniques
  • Sales expertise
  • Supply restocking
  • Guest relations management
  • Dining area maintenance
  • Allergy awareness
  • Multitasking and organization
  • Shift management
  • Effective customer upselling
  • Price memorization
  • POS operation
  • Adaptable and flexible
  • Reliability
  • Team leadership
  • Problem-solving

Timeline

Customer Service Representative

Hot Topic
08.2015 - 02.2016

Server

Oakdale Golf and Country Club
04.2014 - 06.2024

Restaurant and Events Assistant Manager

Oakdale Golf and Country Club
04.2014 - 06.2024

Oakdale High School
Alyssa Flores