ALYSSA FIORITTO
Oakland
Summary
Offering strong organizational and time-management skills with keen ability to learn and grow in professional settings. Brings collaborative mindset and ability to quickly adapt to new tools and processes required for administrative tasks. Ready to use and develop communication and organizational skills in an assistant role.
Overview
5
5
years of professional experience
Work History
Server
Pa'ina
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Topgolf
07.2021 - 02.2023
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lead Hostess
Hakkasan
07.2019 - 02.2020
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Answered phone calls to take orders, give information and document reservations.
- Spearheaded initiatives to improve team communication, fostering a positive work environment among staff members.
Education
ASN - Registered Nursing
College of San Mateo
12.2024
High School Diploma -
Del Mar High School
06.2017
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Problem-solving
- Workload management
- File and record keeping
- Administrative duties
- Event planning
Timeline
Server
Pa'ina
03.2023 - Current
Server
Topgolf
07.2021 - 02.2023
Lead Hostess
Hakkasan
07.2019 - 02.2020
High School Diploma -
Del Mar High School
ASN - Registered Nursing
College of San Mateo
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