Alyssa Fidelak
Drayton Valley,AB
Summary
As a self-employed Owner in both cleaning and painting sectors, I leveraged my expertise in Business Management and Relationship Building to drive financial growth and foster strong client relations. Achieving significant repeat business through strategic planning and exceptional service, I established efficient operations and a collaborative team culture, enhancing customer satisfaction and operational efficiency. I am a self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Owner - Cleaner
Self Employed
06.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Owner - Painter
Self Employed
06.2014 - 05.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
Bachelor of Commerce - Accounting
Athabasca University
Athabasca, AB06.2025
Certificate - Bookkeeping
IAP Career College
Calgary, AB07.2024
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Operations Management
- Financial Management
- Business Development
- Business Administration
- Financial Planning
- Attention to Detail
- Customer Service
- Decision-Making
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Owner - Cleaner
Self Employed
06.2022 - Current
Owner - Painter
Self Employed
06.2014 - 05.2018
Bachelor of Commerce - Accounting
Athabasca University
Certificate - Bookkeeping
IAP Career College
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