Alyssa Colmenero
Arleta
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Dog Daycare Attendant Shift Lead
K9s Only
06.2024 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
Flight Attendant
Breeze Airways
04.2023 - 02.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
Daycare Assistant
Brendas Tiny Tots Daycare
02.2020 - 08.2022
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Restocked supplies and personal hygiene products for use by students.
- Provided nutritious meals and snacks to promote healthy eating habits among children.
Education
No Degree - Veterinary Science
Los Ángeles City College
Los Angeles, CA05-2027
Certificare of Customer Service And Travel - Tourism And Travel Management And Customer Service
The Travel Academy
Eagan, MN11-2022
High School Diploma -
City of Angels High School
Los Angeles, CA06-2022
Skills
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Teamwork and collaboration
- Organizational skills
- Calm under pressure
- Customer service and care
- Data entry
Timeline
Dog Daycare Attendant Shift Lead
K9s Only
06.2024 - Current
Flight Attendant
Breeze Airways
04.2023 - 02.2024
Daycare Assistant
Brendas Tiny Tots Daycare
02.2020 - 08.2022
No Degree - Veterinary Science
Los Ángeles City College
Certificare of Customer Service And Travel - Tourism And Travel Management And Customer Service
The Travel Academy
High School Diploma -
City of Angels High School
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