Alyssa Carter
Moreno Valley
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication, and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Investors Business Daily
Los Angeles
07.2017 - Current
- Managed customer inquiries through multiple channels to ensure timely responses.
- Trained new representatives on customer service protocols and tools.
- Resolved complex customer issues by collaborating with various departments.
- Developed training materials to enhance team knowledge and performance.
- Maintained accurate records of customer interactions in the database system.
- Led team meetings to share updates and best practices among staff members.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Provided assistance during special projects or events as needed.
Education
High School Diploma -
Los Angeles Leadership Academy
Lincoln Heights, CA06-2009
Skills
- Customer relationship management
- Conflict resolution
- Team leadership
- Training development
- Database management
- Customer service
- Performance monitoring
- Effective communication
- Problem solving
- Time management
- Willingness to lead
- Administrative support
- Payment processing
- Fast learner
- Problem-solving abilities
Timeline
Lead Customer Service Representative
Investors Business Daily
07.2017 - Current
High School Diploma -
Los Angeles Leadership Academy