Alyssa Cano
Diamond Bar
Summary
Highly motivated leader with 8+ years of related work experience. Expertise in providing customers with optimal service to meet their specific requirements. Responds to and resolves escalated customer issues, monitors daily workflow, and ensures proper procedures are followed by employees. The ability to identify system and workflow improvements, as well as enhance team efficiency.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
XPO
11.2023 - 10.2025
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Coordinated workflow among staff to optimize resource utilization and meet production targets.
- Trained new employees on operational procedures and company policies to enhance team performance.
- Monitored inventory levels and implemented processes for timely replenishment and reduction of waste.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Customer Service Representative Lead
XPO
11.2018 - 01.2023
- High volume of data entry for billing department
- Scanning and checking in bill of ladings for outbound transportation
- Answering telephones and resolving customer issues
- Received and processed customers payments for corporate
- Purchasing and receiving all terminal items in to Coupa system
- Operated the Texas and Florida lanes for outbound operation
- Dispatched for the city operation and line haul
- Skills Related to Desired Position
- Experience managing and leading a team of on duty drivers
- Monitoring and analyzing work metrics to identify areas for improvement
- Handling escalated customer complaints and issues
- Collaborating with other departments to ensure a seamless customer experience
- Developing and maintaining relationships with key customers
- Staying up-to-date on industry trends and best practices
- Taking initiative to improve overall workflow satisfaction.
Education
General Studies
Cerritos College
Cerritos, CA01.2019
High School - undefined
Richard Gahr High School
Artesia, CA01.2018
Skills
- Employee supervision
- Phone and email etiquette
- Leadership development
- Escalation management
Timeline
Operations Supervisor
XPO
11.2023 - 10.2025
Customer Service Representative Lead
XPO
11.2018 - 01.2023
General Studies
Cerritos College
High School - undefined
Richard Gahr High School