Alyssa Campbell
Kingston,ON
Overview
11
11
years of professional experience
Work History
Record and Data Specialist
DocuPet Inc
01.2021 - 05.2024
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Tested and refined data management systems to scale with increasing load demands.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Obtained scanned records and uploaded into database.
- Supported multiple departments with special projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Added documents to file records and created new records to support filing needs.
Administrative Coordinator and HomeSafe Lead
DocuPet Inc
10.2019 - 01.2021
- Monitored and directed incoming mail and prepared outgoing mail.
- Transcribed meeting minutes for management's records.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Operations Manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Provided backup customer service support by attending to Zendesk tickets and chat to assist customers and partners.
Community Awareness Coordinator
DocuPet Inc
11.2017 - 09.2019
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to complaints via customer service, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Supervised, developed and maintained remote team of up to 10 employees.
- Assisted is developing and implementing extensive training for new employees.
- Assisted is developing and implementing ongoing training for current and return employees.
- Reviewed and submitted time sheets, helped create schedules.
- Assisted in creation (copy, type, etc.) of direct marketing material including A/B tests.
- Maintained in office stock of marketing materials, as well as coordinated delivery of materials to remote employees.
- Collecting and appropriately displaying data obtained by canvassing employees.
- Recognizing anomalies in data collected and investigating cause.
- Maintaining extensive monthly sales reports specifically relating to viability of canvassing program.
Veterinary Assistant/Receptionist
Gardiners Road Animal Hospital/Gananoque Vet Clinic/Verona Animal Hospital
08.2013 - 08.2017
- Helped managed office supplies, organization and up keep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Scheduled appointments appropriately depending on needs of individual client.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained clean reception area, including exam rooms, and associated areas.
- Screened visitors and directed them to correct employee or office.
- Helped create material for social media, in-office display.
- Ensured superior client experience by addressing individual concerns, demonstrating empathy and resolving problems on spot.
- Provided elevated client experience to generate loyal clientèle.
- Routinely answered client questions regarding merchandise and pricing.
- Opened and properly distributed incoming mail.
- Completed data entry, including setting up new client accounts and updating existing accounts.
- Obtained signatures for financial documents and internal and external invoices.
- Accurately entered notes into medical files of patients.
- Managed wide variety of client service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained appropriate confidentiality regarding clients and patients.
- Asked open-ended questions to assess client needs.
Education
Certificate - Veterinary Assistant
Saint Lawrence College
Kingston, ON05.2013
Diploma - Advertising
Saint Lawrence College
Kingston, ON05.2008
Skills
- Records and database administration
- File and records management
- Filing and data archiving
- Data gathering and tracking
- Handling Customer Complaints
- Staff Development and Training
- Performance Management
- Coaching and Mentoring
- Documentation and Recordkeeping
- Multitasking and Prioritization
- Remote Work Coordination
- Facilities Maintenance
Additional Information
Working knowledge of the following platforms and resources:
- Asana
- Zendesk
- Google Drive
- Slack
Timeline
Record and Data Specialist
DocuPet Inc
01.2021 - 05.2024
Administrative Coordinator and HomeSafe Lead
DocuPet Inc
10.2019 - 01.2021
Community Awareness Coordinator
DocuPet Inc
11.2017 - 09.2019
Veterinary Assistant/Receptionist
Gardiners Road Animal Hospital/Gananoque Vet Clinic/Verona Animal Hospital
08.2013 - 08.2017
Certificate - Veterinary Assistant
Saint Lawrence College
Diploma - Advertising
Saint Lawrence College