Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alyssa Campbell

Kingston,ON

Overview

11
11
years of professional experience

Work History

Record and Data Specialist

DocuPet Inc
01.2021 - 05.2024
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
  • Tested and refined data management systems to scale with increasing load demands.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Obtained scanned records and uploaded into database.
  • Supported multiple departments with special projects.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Added documents to file records and created new records to support filing needs.

Administrative Coordinator and HomeSafe Lead

DocuPet Inc
10.2019 - 01.2021
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Transcribed meeting minutes for management's records.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Operations Manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Provided backup customer service support by attending to Zendesk tickets and chat to assist customers and partners.

Community Awareness Coordinator

DocuPet Inc
11.2017 - 09.2019
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to complaints via customer service, handled concerns quickly and escalated major issues to supervisor.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed team communications and information for meetings.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Supervised, developed and maintained remote team of up to 10 employees.
  • Assisted is developing and implementing extensive training for new employees.
  • Assisted is developing and implementing ongoing training for current and return employees.
  • Reviewed and submitted time sheets, helped create schedules.
  • Assisted in creation (copy, type, etc.) of direct marketing material including A/B tests.
  • Maintained in office stock of marketing materials, as well as coordinated delivery of materials to remote employees.
  • Collecting and appropriately displaying data obtained by canvassing employees.
  • Recognizing anomalies in data collected and investigating cause.
  • Maintaining extensive monthly sales reports specifically relating to viability of canvassing program.

Veterinary Assistant/Receptionist

Gardiners Road Animal Hospital/Gananoque Vet Clinic/Verona Animal Hospital
08.2013 - 08.2017
  • Helped managed office supplies, organization and up keep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Scheduled appointments appropriately depending on needs of individual client.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained clean reception area, including exam rooms, and associated areas.
  • Screened visitors and directed them to correct employee or office.
  • Helped create material for social media, in-office display.
  • Ensured superior client experience by addressing individual concerns, demonstrating empathy and resolving problems on spot.
  • Provided elevated client experience to generate loyal clientèle.
  • Routinely answered client questions regarding merchandise and pricing.
  • Opened and properly distributed incoming mail.
  • Completed data entry, including setting up new client accounts and updating existing accounts.
  • Obtained signatures for financial documents and internal and external invoices.
  • Accurately entered notes into medical files of patients.
  • Managed wide variety of client service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained appropriate confidentiality regarding clients and patients.
  • Asked open-ended questions to assess client needs.

Education

Certificate - Veterinary Assistant

Saint Lawrence College
Kingston, ON
05.2013

Diploma - Advertising

Saint Lawrence College
Kingston, ON
05.2008

Skills

  • Records and database administration
  • File and records management
  • Filing and data archiving
  • Data gathering and tracking
  • Handling Customer Complaints
  • Staff Development and Training
  • Performance Management
  • Coaching and Mentoring
  • Documentation and Recordkeeping
  • Multitasking and Prioritization
  • Remote Work Coordination
  • Facilities Maintenance

Additional Information

Working knowledge of the following platforms and resources:

  • Asana
  • Zendesk
  • Google Drive
  • Slack


Timeline

Record and Data Specialist

DocuPet Inc
01.2021 - 05.2024

Administrative Coordinator and HomeSafe Lead

DocuPet Inc
10.2019 - 01.2021

Community Awareness Coordinator

DocuPet Inc
11.2017 - 09.2019

Veterinary Assistant/Receptionist

Gardiners Road Animal Hospital/Gananoque Vet Clinic/Verona Animal Hospital
08.2013 - 08.2017

Certificate - Veterinary Assistant

Saint Lawrence College

Diploma - Advertising

Saint Lawrence College

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Alyssa Campbell