Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Alyssa Cabrera

North Hills

Summary

Reliable guest advocate, skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands with manager experiences. Positive, upbeat and service-oriented. Always wanting to engage with new people, and am very passionate for helping others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Abercrombie & Fitch
10.2023 - 09.2024
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Sales Associate

Pacsun
10.2021 - 11.2023
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Barista

Starbucks
08.2020 - 07.2021
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Office Assistant

Olmos Landscape
02.2020 - 08.2020
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Received and screened high volume of internal and external communications.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Created and updated excel spreadsheets to document and report on budgets, payments, and profit data.

Volunteer

Buildon Inc.
01.2019 - 07.2019
  • Raised over $5,000 in funds for organization through community outreach initiatives.
  • Volunteered over 50 hours with the buildOn organization helping with non-profit fundraisers such as Carnivals and gift wrapping during the holidays to travel to Malawi, Africa to build a school for a small village.
  • Developed and implemented activities and special fundraising events.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Planned and orchestrated fundraising events for hundreds of people, which provided the amount of money I needed to fundraise.

Education

Granada Hills Charter High School
Granada Hills, CA

No Degree - Biology

Los Angeles Mission College
Sylmar, CA
07-2025

Skills

  • Professional and mature
  • Strong problem solver
  • Financial management
  • Customer relationship management (CRM)
  • Safety procedures
  • Sales management
  • Time management
  • Staff training and development
  • Shift scheduling
  • Customer service
  • Work prioritization

Education and Training

true,other,Granada Hills, CA

Certification

  • EMT - Emergency Medical Technician Certified

Timeline

Manager

Abercrombie & Fitch
10.2023 - 09.2024

Sales Associate

Pacsun
10.2021 - 11.2023

Barista

Starbucks
08.2020 - 07.2021

Office Assistant

Olmos Landscape
02.2020 - 08.2020

Volunteer

Buildon Inc.
01.2019 - 07.2019

Granada Hills Charter High School

No Degree - Biology

Los Angeles Mission College

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Alyssa Cabrera