Alyssa Brodie
Schomberg,ON
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Sanderson Centre
Brantford
04.2023 - 04.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Supervisor
Stedman Community Bookstore
Brantford, ON
08.2021 - 04.2024
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Sales Associate
Bath And Body Works, Limited Brands
Brantford, ON
08.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Big Smoke Burger
Brantford, ON
05.2021 - 08.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
Customer Service Cashier
Foodland
Schomberg, ON
10.2015 - 07.2021
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Camp Volunteer
King Camp
Nobleton, ON
07.2013 - 08.2014
- Served as a role model for younger campers by demonstrating respect, responsibility, honesty, caring attitude towards peers during camp activities.
- Led groups of children safely through variety of camp activities.
- Supported camp staff in organizing and executing daily schedules, ensuring smooth operations at all times.
- Assisted camp counselors in maintaining a safe, inclusive, and positive environment for all campers.
Education
Bachelor Of Arts - Social Sciences
Wilfrid Laurier University
Brantford, ONHigh School Diploma -
St. Maximilian Kolbe High School
Aurora, ON06.2024
Skills
- Memory retention
- Cleanliness
- Greeting guests
- Phone Etiquette
- Handling Complaints
- Wine Knowledge
- Team Collaboration
- Money Handling
- Payment Processing
- Training and mentoring
- Upselling
- Safe Food Handling
- Health Code Compliance
- Sanitation Guidelines
Languages
English
Native or Bilingual
French
Limited Working
Certification
- WHIMIS Training
- CPR & First Aid Certified
- Food and Safety Handling Certificate
Timeline
Front of House Staff Member
Sanderson Centre
04.2023 - 04.2024
Supervisor
Stedman Community Bookstore
08.2021 - 04.2024
Sales Associate
Bath And Body Works, Limited Brands
08.2021 - 04.2023
Crew Member
Big Smoke Burger
05.2021 - 08.2021
Customer Service Cashier
Foodland
10.2015 - 07.2021
Camp Volunteer
King Camp
07.2013 - 08.2014
Bachelor Of Arts - Social Sciences
Wilfrid Laurier University
High School Diploma -
St. Maximilian Kolbe High School