Alyssa Brakel
Toronto
Summary
I am a highly motivated, energetic and positive individual who is seeking a full-time position in your establishment. I have been utilized in many different areas mostly management, e-commerce, logistics and customer service. I have enjoyed the different fields I have worked in and have found that my dedication and willingness to learn would prove an asset to any employer. I look forward to the challenges that lay ahead and can assure the best interest of your company will be kept in the forefront.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate Catering Manager
McEwan
11.2024 - Current
- Organize catering for corporate events, such as conferences, meetings, and company parties.
- Work with clients to determine menu preferences, dietary requirements, and event logistics.
- Manage budgets for catering services, ensuring cost-effective and efficient catering solutions.
- Keep track of expenses, monitor inventory, and reduce waste.
- Hire, train, and supervise catering staff.
- Ensure that staff provide excellent customer service and adhere to health and safety standards.
- Communicate with clients to understand their catering needs.
- Provide recommendations for menu selections and ensure client satisfaction with services rendered.
- Ensure all catering services meet food safety regulations and company standards.
- Processed and managed invoices for corporate catering services
- Oversaw invoicing and payment processing for corporate clients, ensuring all invoices reflected agreed-upon services and were issued promptly
Assistant General Manager
McEwan
08.2016 - 11.2024
- Supervised daily store operations, including sales, inventory management, and customer service, ensuring adherence to company policies and procedures
- Assisted in recruiting, training, scheduling, and developing a team, resulting in an increase in employee retention
- Managed visual merchandising and store layout to optimize customer experience and drive sales, leading to an increase in store traffic
- Implemented and monitored promotional events and sales strategies, contributing to a growth in monthly sales
- Analyzed sales reports and inventory levels to make data-driven decisions, minimizing excess inventory
- Resolved customer/employee complaints and issues efficiently, maintaining high customer/employee satisfaction and loyalty
- Provided exceptional customer service, assisting with product selection and addressing inquiries, resulting in an increase in repeat customers
- Assisted in overseeing cash operations for a high-traffic retail store, managing cash drawers and registers effectively
- Reconciled daily cash transactions, resolved discrepancies, and ensured compliance with company cash handling policies
- Contributed to financial reports and analysis, supporting management in decision-making
E-Commerce & Customer Service Manager
- Spearhead the development and execution of comprehensive e-commerce strategies, resulting in an increase in online sales
- Manage and optimize all aspects of the online store, including website design, product listings, and user experience enhancements
- Collaborate with digital marketing team to design and implement strategies and email marketing campaigns that drive traffic and increase conversion rates
- Analyze sales data and customer behavior metrics to identify trends, improve product offerings, and enhance overall site performance
- Lead a team of e-commerce specialists, providing mentorship and fostering a collaborative work environment
- Implemented customer feedback mechanisms to improve service quality and address potential issues proactively
- Consult with clients to understand their personal preferences, and shopping needs
- Managed and executed shopping, ensuring timely delivery of products and satisfaction with selections
Logistics Manager
- Develop and implement logistics strategies to optimize supply chain operations, resulting in a reduction in transportation costs
- Coordinate with suppliers and vendors to ensure timely delivery of goods and resolve any issues related to shipments or inventory discrepancies
- Analyze transportation and logistics data to identify trends, forecast demand, and make informed decisions to improve efficiency
- Managed daily logistics activities including shipment scheduling, order tracking, and inventory management
- Provided customer support by addressing and resolving issues related to order fulfillment and delivery
- Coordinated daily dispatch operations for a fleet of vehicles, ensuring timely delivery and efficient route management
- Utilized advanced dispatch software to track vehicle locations, manage schedules, and handle real-time updates
- Acted as the primary point of contact between drivers & clients, resolving issues and providing updates as needed
- Implemented new protocols for emergency response and vehicle maintenance, reducing downtime
Restaurant General Manager
Pizza Hut
08.2008 - 07.2016
- Develop and implement operational policies and procedures to ensure efficient and effective restaurant management
- Manage budgeting, forecasting, and financial planning to achieve profitability targets
- Lead recruitment, training, and development of staff; improved employee retention through enhanced training programs and recognition initiatives
- Drive customer satisfaction by addressing complaints, implementing feedback, and ensuring high standards of service and cleanliness
- Coordinate marketing efforts, promotions, and community events to increase brand visibility and drive sales
- Monitored and managed payroll and scheduling to align with budgetary constraints and operational needs
- Analyzed sales reports and operational data to identify trends and implement improvements, resulting in an increase in sales
- Supervised staff and ensured compliance with service standards and operational procedures
- Managing inventory levels and ordering supplies to maintain stock and reduce waste
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment, enhancing overall guest experience
- Coordinated daily dispatch operations for a fleet of vehicles, ensuring timely delivery and efficient route management
Education
Diploma - Hospitality & Restaurant Management, Chef De Cuisine
Liaison College
Barrie, ON06.2011
Skills
- Proficient in Microsoft Office
- Teamwork and Collaboration
- Calm Under Pressure
- Team Leadership
- Organization
- Customer Service
- Professional and Courteous
- Administration
- Hiring and Training
- Scheduling and Coordinating
- Verbal and Written Communication
- Time Management
- Issue and Conflict Resolution
- Technical Proficiency
- Goal Setting
- Training and Development
- Complex Problem Solving
- Computer Skills
Certification
- Food Handlers Certificate
- Smart Serve Certified
- First Aid Certified
Accomplishments
- Chef De Cuisine Diploma
- Hospitality & Restaurant Management Diploma
Timeline
Corporate Catering Manager
McEwan
11.2024 - Current
Assistant General Manager
McEwan
08.2016 - 11.2024
Restaurant General Manager
Pizza Hut
08.2008 - 07.2016
E-Commerce & Customer Service Manager
Logistics Manager
Diploma - Hospitality & Restaurant Management, Chef De Cuisine
Liaison College
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