Alyssa Benincasa
Welland
Summary
Motivated retail professional with 10+ years of experience delivering excellent customer service, driving sales, and managing daily store operations. Equipped with a Business Diploma and strong expertise in inventory management, visual merchandising, and team collaboration. Proficient in POS systems and committed to fostering a positive shopping experience. Seeking to leverage my skills in a dynamic retail management position where I can contribute to growth while advancing my leadership capabilities
Overview
12
12
years of professional experience
Work History
Fill Crew
Canadian Tire
01.2022 - Current
- Demonstrated adaptability during seasonal changes or promotional events with swift updates of merchandise displays based on current trends and store priorities
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Stock shelves and merchandise display areas neatly and safely.
- Ensure inventory accuracy, and identify and report low stock levels
Replenishment Manager
Michaels
01.2014 - 01.2021
- Lead and developed a team of associates responsible for stock replenishment and merchandising
- Trained new team members on company policies, procedures, and visual merchandising standards
- Coached and motivated team members to achieve performance goals
- Collaborated with store management to implement company initiatives and promotions
- Monitored and reported on key performance metrics related to inventory and sales
- Identified and addressed operational challenges to maintain smooth store operations
Customer Experience Manager
Michaels
05.2013 - 01.2014
- Overseen daily front-end operations including checkout processes, returns, and customer flow.
- Ensured compliance with company policies and procedures regarding sales, inventory management, and visual merchandising.
- Monitored store recovery standards to maintain a clean and organized environment
- Coached and developed team members to enhance their customer service skills and performance
- Identified areas for improvement and implemented necessary changes to enhance the customer experience
Education
Ontario Secondary Diploma -
Lakeshore Catholic Highschool
Diploma - Business
Niagara College
08.2024
Skills
- Communication & Collaboration: Effective communicator with the ability to collaborate across teams to meet goals
- Team Leadership: Able to manage, train, and motivate teams in achieving store objectives
- Microsoft Office: Excel for reporting, Word for documentation, PowerPoint for presentations
- Basic Accounting: Understanding of cash flow, balancing budgets, or basic bookkeeping
- Customer Service Excellence: Strong ability to build rapport and provide exceptional service in fast-paced environments
Languages
English
Timeline
Fill Crew
Canadian Tire
01.2022 - Current
Replenishment Manager
Michaels
01.2014 - 01.2021
Customer Experience Manager
Michaels
05.2013 - 01.2014
Ontario Secondary Diploma -
Lakeshore Catholic Highschool
Diploma - Business
Niagara College
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