Summary
Overview
Work History
Education
Skills
Certification
Custom
Languages
Timeline
Generic

Alyssa Barbas

St. Catharines,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Early bird restaurant
01.2018 - 01.2022
  • Work in a fast-paced environment
  • Serve guests, pour coffee, clear tables, clean dining area
  • Make guests feel welcome, comfortable, and always attended to
  • Maintain storage and breakfast supply inventories.

Seasonal - Bartender

Hamilton Tiger-Cats - Tim Hortons Field
04.2018 - 11.2021
  • Serve a variety of beverages in a fast-paced environment
  • Handle cash and debit payments
  • Interact with guests.

Server/Bartender

Johnny Roccos
01.2019 - 01.2020

o Provided exceptional customer service by making genuine
connections with guests to foster loyalty and repeat business.
o Demonstrated thorough knowledge of menu items, including
ingredients and preparation methods, to make informed
recommendations.
o Prepared and served mixed drinks, poured wine, beer, and non-
alcoholic beverages with precision and according to customer
preferences.
o Maintained stock levels of beer and wine coolers, ensuring
availability throughout service hours.
o Upheld a high standard of cleanliness and organization in all work
areas, including dining tables, beverage stations, and server
stations.
o Handled guest inquiries and concerns professionally, resolving
issues promptly to ensure customer satisfaction.
o Processed payments accurately using POS systems and
maintained confidentiality of customer information.

Server/Bartender

The Bull BBQ pit
01.2015 - 01.2019
  • Interact with guests, take orders, serve drinks and food
  • Prepared mixed drinks; poured wine, beer, and non-alcoholic beverages
  • Work alone as well as a team.

Leasing Ambassador

Amber - Toronto Realtor
05.2016 - 11.2017
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere
  • Toured properties for future residents

Server

Eggsmart
01.2011 - 01.2015
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Hairstyling

Cappa School of Hairstyling
St. Catharines, ON
12.2023

Graduate Certificate - Dental Office Administration

Niagara College
Welland, ON
09.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Certification

  • Smart Serve, 2013
  • WHIMIS, 2022

Custom

References available upon request

Languages

English
Native or Bilingual

Timeline

Server/Bartender

Johnny Roccos
01.2019 - 01.2020

Seasonal - Bartender

Hamilton Tiger-Cats - Tim Hortons Field
04.2018 - 11.2021

Server

Early bird restaurant
01.2018 - 01.2022

Leasing Ambassador

Amber - Toronto Realtor
05.2016 - 11.2017

Server/Bartender

The Bull BBQ pit
01.2015 - 01.2019

Server

Eggsmart
01.2011 - 01.2015

Hairstyling

Cappa School of Hairstyling

Graduate Certificate - Dental Office Administration

Niagara College
  • Smart Serve, 2013
  • WHIMIS, 2022
Alyssa Barbas