Summary
Overview
Work History
Education
Skills
Languages
Makeup Artist, Spending Time with Friends and Family
Timeline
Generic

Alyssa Amaral

Toronto,Ontario

Summary

Proven track record in enhancing customer service at Rona, adept in cash handling and conflict resolution. Demonstrated professionalism and courtesy, significantly improving customer satisfaction. Skilled in customer relations and efficient transaction processing, ensuring operational excellence and repeat business.

Overview

1
1
year of professional experience

Work History

Cashier

Rona
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Hostess/Pantry Worker

Swiss Chalet Restaurant
08.2023 - 01.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

High School Diploma -

Michael Power/St. Joseph High School
Toronto, ON
06.2025

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Time management skills

Cash Handling

Cleaning and sanitizing

Customer service excellence

Reliability and punctuality

Customer Relations

Written and verbal communication

Organizational abilities

Order Taking

Professionalism and Courtesy

Conflict Resolution

Product Knowledge

Refunds and exchanges

Languages

English
Full Professional

Makeup Artist, Spending Time with Friends and Family

Enjoying beautifying people, and Love creating new memories with family and friends

Timeline

Cashier

Rona
05.2024 - Current

Hostess/Pantry Worker

Swiss Chalet Restaurant
08.2023 - 01.2024

High School Diploma -

Michael Power/St. Joseph High School

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Alyssa Amaral