ALYSSA AMADOR
San Diego
Summary
I am devoted to giving every client a positive and memorable experience in person and over the phone. I am self-directed and self-motivated team player comfortable working independently and with others. I am a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I am a hardworking employee with exceptional client service, multitasking, and time management abilities. I am professional with a keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
San Diego County Sheriff's Office
03.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files, specifically a log of insurance requests, weekly/monthly deposits, subpoenas, and more.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Collected, counted and disbursed money to complete basic bookkeeping for the stations' weekly and monthly deposits
Registered Behavioral Technician II
Autism Learning Partners
11.2021 - 06.2023
- Applied proven strategies to positively affect client behaviors
- Understood autism spectrum disorder, associated behaviors and optimum treatments
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans
- Exercised confidentiality and discretion to maintain HIPAA requirements
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships
- Planned and implemented individualized interventions as part of behavior treatment plans
- Reviewed data and progress reports with management and specialists to strategize program improvements
- Cultivated relationships with fellow staff members to enhance team collaboration
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities
- Assisted patients improve social relationships and engagement
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
Manager
Office Depot
11.2018 - 08.2021
- Oversaw the entire logistics team, personally received shipments, organized product, assisted clients, coordinated employee schedules, opened and closed the store, counted registers, safes, and deposits, and handled daily operations
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Worked in the print department completing customer orders which involved printing (black and white, color, posters, etc.), scanning, faxing, binding, and many other duties
- Knowledge of Microsoft Word, PowerPoint, and some experience with Photoshop and Adobe
- Multitasking was needed in the print center usually working on multiple orders at the same time (long term orders for larger jobs with a deadline while also helping incoming customers with same-day orders)
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA01.2021
Skills
Management Experience: Organized and executed retail operation plans for the logistics team on a daily basis with strong leadership and organizational skills
Excellent Communicator
Adept in High Stress Environments
Team-Player
Adaptable, Punctual, Self-Starter, Driven, High Achiever, Excellent Client Satisfaction, Optimistic, Personable, Problem-Solver
Knowledge about Microsoft Word, PowerPoint, and Excel Spreadsheets
Usage of Computers, Fax machines, Printers, Scanners, Laminators, and more
Data Collection
Communication
Client Relationship Development
Customer service
Positive attitude
Organizing and categorizing
File organization
Time management
Data entry
Administrative support
File maintenance
Meticulous attention to detail
Multi-line phone proficiency
Payment processing
Maintaining and following confidentiality procedures
Behavior Observation
ABA Techniques
LANGUAGES
Spanish
Limited Working
Certification
CLETS Certified - Full Access - Mar. 2024 to Present
Cash Handler Certified - Nov. 2024 to Present
Timeline
Office Assistant
San Diego County Sheriff's Office
03.2024 - Current
Registered Behavioral Technician II
Autism Learning Partners
11.2021 - 06.2023
Manager
Office Depot
11.2018 - 08.2021
Bachelor of Arts - Psychology
University of California, Riverside
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