Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Alyssa Alvarez

Fresno

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Personable individual who holds great work ethic and attention to detail.

Overview

8
8
years of professional experience

Work History

Physical Therapist Assistant

St Agnes Medical Center
07.2023 - Current
  • Worked one-on-one to restore function, relieve pain and prevent disability.
  • Documented each patient case with updates in computer system.
  • Communicated with physicians to provide updates on patient care.
  • Implemented patient safety protocols and infection control practices for hygienic, compliant care.
  • Maintained care continuity through multidisciplinary teamwork and collaboration.
  • Implemented treatment programs for those in recovery from orthopedic surgery to generalized weakness in adults.

Physical Therapist Assistant

Fresno Nursing Center
09.2023 - Current
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Performed therapy interventions utilizing standard physical therapy techniques and skills.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Adapted exercises to suit varied ages and abilities for personalized patient care.
  • Improved patient mobility using passive and active therapeutic exercises.
  • Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.

Waitress

Cheesecake Factory
05.2019 - 09.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Bakery Clerk/Cashier

Savemart
11.2017 - 08.2019
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Education

Associate of Science - Physical Therapist Assistant

Institute of Technology
Clovis, CA
11-2022

Bachelor of Science - Kinesiology, Exercise-Science

California State University - Fresno
Fresno, CA
12.2020

Skills

  • Handling complaints
  • Menu memorization
  • Service prioritization
  • Order accuracy
  • Time management
  • Hospitality and accommodation
  • Attention to detail
  • Guest relations
  • Team collaboration

Skills

  • Deformity Prevention
  • Wheelchair Support
  • Patient Confidentiality
  • Home Exercise Programs

Timeline

Physical Therapist Assistant

Fresno Nursing Center
09.2023 - Current

Physical Therapist Assistant

St Agnes Medical Center
07.2023 - Current

Waitress

Cheesecake Factory
05.2019 - 09.2023

Bakery Clerk/Cashier

Savemart
11.2017 - 08.2019

Associate of Science - Physical Therapist Assistant

Institute of Technology

Bachelor of Science - Kinesiology, Exercise-Science

California State University - Fresno

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Alyssa Alvarez