Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alyssa Aguilera

Hollister

Summary

Dynamic and results-driven professional with extensive experience at Fosters Freeze, excelling in crew oversight and safety management. Proven ability to enhance customer satisfaction through effective team training and proactive problem-solving. Recognized for strong communication skills and attention to detail, fostering a collaborative work environment that drives success.

Overview

4
4
years of professional experience

Work History

Crew Leader/Shift Supervisor

Fosters Freeze
11.2020 - 10.2024
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Courtesy Clerk

Nob Hill Foods
05.2022 - 08.2022
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.

Education

High School Diploma -

San Benito High School
Hollister, CA

No Degree - Psychology

Gavilan College
Gilroy, CA

Skills

  • Crew oversight
  • Safety guidelines
  • Multitasking and organization
  • Crew management
  • Teamwork and collaboration
  • New hire training
  • Proactive problem-solving
  • Customer relationship management (CRM)
  • Staff support
  • Attention to detail

Interests

  • Drawing and Painting
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Experimenting with different creative mediums, like clay, pottery, and sculpting, to expand skills and techniques
  • Cooking

Timeline

Courtesy Clerk

Nob Hill Foods
05.2022 - 08.2022

Crew Leader/Shift Supervisor

Fosters Freeze
11.2020 - 10.2024

High School Diploma -

San Benito High School

No Degree - Psychology

Gavilan College

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Alyssa Aguilera