Alyson M. Moulton

• Greeted customers and helped with product questions, selections, and purchases.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Developed and implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.

• Campaign Manager (02/13 - 04/13) Training, Quality and Performance Manager (04/13 - 05/16).
• Recruited, hired, mentored and trained 30 plus staff on business procedures, policies, duties and customer care methods.
• Work directly with the client and interdepartmental teams to ensure that the campaign goals, deliverables and performance meet the expectation of the client.
• Spearheaded change management initiatives to successfully integrate new processes and oversaw implementation of new CRM system, improving data accuracy and accessibility for sales team.

Trainer Learning and Performance (May 2000- July 2002). Operations Manager (July 2002- Jan 2003). Senior Manager Learning and Performance (Jan 2003 - June 2008). Director (June 2008 - July 2010)

• Trainer - Present and develop client specific information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and facilitation.
• Operations Manager - In partnership with several internal departments, we were able to identify the need for a team that would quickly identify interruptions in service focusing on the location and reason for interruption.
• Successful results from the pilot resulted in the client recognizing this specialized workforce by adding as a new specialized team unique to the london site, supporting all customers in the US.
• Senior Manager - Optimized staff performance at all levels by designing comprehensive training programs tailored to individual needs, resulting in movement of 4 sites from the bottom 5 performers to all within the top 6 out of 15 competitors
• Director-level responsibility for 8 off-shored delivery centers in regards to all aspects of Training and Development for both a leading US and Australian Telecommunication company; including management of client product specific, internal and English as a second language training programs.