Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Alyson Prince

Ottawa,ON

Summary

Highly organized and detail-oriented Queer Event Professional passionate about executing exceptional events. and creating memorable experiences for clients and guests. Experienced in event logistics, operations, and fundraising through working in the charity sector within organizations as well as in a 3rd-party capacity. Strong communicator and a proven leader who is recognized for being a proactive self-starter and a reliable asset to any team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Event Coordinator Intern

Big Brothers Big Sisters Of Ottawa
01.2024 - Current
  • Completed research on event sponsorships, creating a database highlighting 100+ potential sponsorship and 3rd party fundraising opportunities aligning with the charity.
  • Helped raise $12,415 for the charity through fundraising initiatives at the 3rd party event Capital Professionals Open Mic (CAPO). Was in charge of executing merchandise and 50/50 ticket sales.
  • Provided organizational and logistical support for fundraising events including Critical Path creation and management, and fundraising tracking.
  • Supported the development of new signature events by completing thorough event and market research.

Guest Services Team Lead

Ottawa Sports And Entertainment Group
07.2021 - Current
  • Selected to train new hires on company policies and procedures for providing exceptional customer service.
  • Provided leadership to teams of 3-15 guest service representatives, ensuring all customer inquiries were handled in a timely and efficient manner.
  • Resolved escalated customer issues quickly and efficiently while maintaining excellent customer relations and experience.
  • Coordinated with third-party organizers during special events, ensuring clear communication between teams and fostering positive relationships with partners.
  • Maintained up-to-date knowledge of our events and services provided by the organization.
  • Identified opportunities for process optimization and implemented changes, accordingly, improving the set-up and organization of the Kids Zone department.

Community Impact Intern

OSEG Foundation
09.2023 - 12.2023
  • Supported community impact programs and initiatives, assisting in the development and implementation of youth sport programs in diverse communities.
  • Developed and updated overall event plans and critical Develop overall event plans and critical paths for 100+ attendee events such as Sports Day the Girls' Way and the Girls on the Run 5k.
  • Organized and distributed site supplies to ensure all programs and events have the resources to run successfully.
  • Communicated key event information with guests, sponsors, donors, and speakers to ensure a seamless and efficient experience.
  • Supported attendee registration, digitizing registration forms for 100+ runners in a timely manner with high levels of accuracy.

Customer Experience Representative

Chapters Bookstore
07.2018 - 09.2021
  • Greeted and assisted customers, provided recommendations, and solved customer issues quickly and efficiently.
  • Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products.
  • Organized and planned annual book events for store customers and worked author and political official book signings with a high-level of professionalism.
  • Wrote weekly product knowledge emails regarding new product releases for all 11 stores and hundreds of employees across the Ottawa region.
  • Wrote monthly health and safety emails for the 11 stores in the Ottawa region highlighting monthly safety topics in an engaging and entertaining manner.

Education

Graduate Certificate - Event Management

Algonquin College
Ottawa, ON
04.2024

Bachelor of Arts - Law

Carleton University
Ottawa
02.2023

Skills

  • Time Management
  • Strong Organization
  • Critical Thinking
  • Exceptional Communication Skills
  • Customer Service
  • Staff Leadership
  • Critical Path Management
  • Event Fundraising

Certification

  • Foundations of Project Management Certificate, Google - March 2024
  • Hootsuite Platform Certification, Hootsuite - March 2024

Hobbies

  • Avid Women's hockey lover and fan of PWHL Ottawa
  • Queer literature and musical enthusiast
  • Linocut and relief printing art

Timeline

Event Coordinator Intern

Big Brothers Big Sisters Of Ottawa
01.2024 - Current

Community Impact Intern

OSEG Foundation
09.2023 - 12.2023

Guest Services Team Lead

Ottawa Sports And Entertainment Group
07.2021 - Current

Customer Experience Representative

Chapters Bookstore
07.2018 - 09.2021

Graduate Certificate - Event Management

Algonquin College

Bachelor of Arts - Law

Carleton University

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Alyson Prince