Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Alyson Prince

Ottawa,ON

Summary

People-oriented Event Coordinator committed to creating an optimal experience for clients and guests. Skilled in organization and logistics management within events and beyond. Proven leader recognized for being a proactive self-starter and reliable asset to any team.

Overview

6
6
years of professional experience

Work History

Event Coordinator

Big Brothers Big Sisters Ottawa
Ottawa, ON
01.2024 - Current
  • Completed research on event sponsorships, creating a database highlighting 100+ potential sponsorship opportunities aligning with the charity.
  • Provided organizational and logistical support for fundraising events, including Critical Path creation and fundraising programming planning.
  • Support the development of brand-new signature events through event research and event design creation.

Guest Services Team Lead

Ottawa Sports and Entertainment Group
Ottawa, ON
07.2021 - Current
  • Selected to train new hires on company policies and procedures for providing exceptional customer service.
  • Provided leadership to teams of guest service representatives, ensuring all customer inquiries were handled in a timely and efficient manner.
  • Resolved escalated customer issues quickly and efficiently while maintaining excellent customer relations and experience.
  • Coordinated with third-party organizers during special events, ensuring clear communication between teams and fostering positive relationships with partners
  • Maintained up-to-date knowledge of our events and services provided by the organization.
  • Identified opportunities for process optimization and implemented changes accordingly, improving the set-up and organization of the Kids Zone department.

Community Impact Intern

OSEG Foundation
Ottawa, ON
09.2023 - 12.2023
  • Support community impact programs and initiatives, assisting in the development and implementation of youth sport programs in marginalized communities.
  • Developed and updated overall event plans and critical Develop overall event plans and critical paths for 100+ attendee events such as Sports Day the Girls’ Way and the Girls on the Run 5k.
  • Organized and distribute site supplies to ensure all programs and events have the resources to run successfully.
  • Communicated key event information with guests, sponsors, donors, and speakers to ensure a seamless and efficient experience,
  • Supported attendee registration, digitizing registration forms for 100+ runners in a timely manner with high-levels of accuracy.

Customer Experience Representative

Chapters Indigo
Ottawa, ON
07.2018 - 09.2021
  • Greeted and assisted customers, provided recommendations, and solved customer issues quickly and efficiently.
  • Trained over 20 new hires on store operations, company standards, advanced product knowledge, and customer relationship management.
  • Wrote weekly product knowledge emails regarding new product releases for all 11 stores and hundreds of employees across the Ottawa region.
  • Wrote monthly health and safety emails for the 11 stores in the Ottawa region highlighting monthly safety topics in an engaging and entertaining manner.

Education

Graduate Certificate - Event Management

Algonquin College
Ottawa, ON
04-2024

Bachelor of Arts - Law

Carleton University
Ottawa, ON
02-2023

Skills

  • Deadline-drive with Strong Organizational Skills
  • Excellent Verbal and Written Communication
  • Logistics Management and Scheduling
  • Passionate and Team-Oriented
  • Strong Sense of Responsibility and Punctuality
  • Proficiency in Microsoft Office and Google Workspace

Affiliations

  • Competing in the Event Management Inter-College Competition sponsored by MPI Toronto
  • Event Volunteer for a variety of local fundraising events

Accomplishments

  • Employee of the Month - OSEG
  • Earned a leadership role as Staffing Team Lead during the 2024 CFL RedBlacks season, providing support to all staff on-site and delivering day-of training and support to new hires.

References

References available upon request.

Timeline

Event Coordinator

Big Brothers Big Sisters Ottawa
01.2024 - Current

Community Impact Intern

OSEG Foundation
09.2023 - 12.2023

Guest Services Team Lead

Ottawa Sports and Entertainment Group
07.2021 - Current

Customer Experience Representative

Chapters Indigo
07.2018 - 09.2021

Graduate Certificate - Event Management

Algonquin College

Bachelor of Arts - Law

Carleton University

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Alyson Prince