Alyson Mckitty
Brampton,ON
Summary
Dynamic professional with extensive experience at DHL Express, excelling in team oversight and training. Proven track record in enhancing productivity and customer satisfaction through effective communication and quality control measures. Skilled in team building, and driving significant improvements in operational outcomes.Received employee of the year in 2017.
Overview
16
16
years of professional experience
1
1
Certification
Education
Ontario Secondary School Diploma - High Schoool Diploma
Sir Oliver Mowat Collegiate Institute
Scarborough Ontario 06.1990
Work History
Lead Hand Clerical Collections
DHL Express
10.2019 - Current
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
Lead Hand Customer Service
DHL Express
09.2009 - 10.2019
Managed escalations from customers and agents within customer service.
Facilitated regular discussions to keep the team informed about company developments.
Guided team on necessary improvements to enhance company outcomes.
Processed 70 calls each day while maintaining quality standards.
Skills
- Team oversight
- Team member training
- Safety protocols
- Team coordination
- Management support
- Team building
Languages
English
Full Professional
Certification
Certified Chef de Cuisine, graduated from Liaison College in 1994.
Accomplishments
Recognized as Employee of the Year in 2017 and selected to attend an exclusive, company-sponsored global retreat in Florida, joining top-performing colleagues from around the world at a luxury resort.
Timeline
Lead Hand Clerical Collections
DHL Express
10.2019 - Current
Lead Hand Customer Service
DHL Express
09.2009 - 10.2019
Ontario Secondary School Diploma - High Schoool Diploma
Sir Oliver Mowat Collegiate Institute
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