Alyson Hill
Escondido
Summary
Dynamic Intake Specialist with a proven track record at Los Robles Homecare Services, excelling in data entry and compassionate communication. Enhanced client satisfaction through meticulous record maintenance and efficient intake processes. Skilled in appointment scheduling and critical thinking, ensuring seamless service delivery and compliance in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Intake Specialist
Los Robles Homecare Services
07.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Intake and Scheduling Specialist
Cabrillo Hospice
01.2020 - 07.2023
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
Scheduling Lead
Mission Home Health
03.2015 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Massage Therapist
Studio 158 Salon and Spa
02.2012 - 03.2015
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Massage Therapy
Healing Hands
San Diego Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Records maintenance
- Progress reporting
- Eligibility review
- Claims processing
- Client intake
- Appointment scheduling
Timeline
Intake Specialist
Los Robles Homecare Services
07.2023 - Current
Intake and Scheduling Specialist
Cabrillo Hospice
01.2020 - 07.2023
Scheduling Lead
Mission Home Health
03.2015 - 01.2020
Massage Therapist
Studio 158 Salon and Spa
02.2012 - 03.2015
Massage Therapy
Healing Hands
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