Alyson Fogarty
Calgary,AB
Summary
Dependable server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Moxie's Grill & Bar
09.2021 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
- Answered guests' questions, recommended items, and recorded order information.
- Focused on upselling food and drinks to improve guest check average.
- Resolved guest complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Supervisor
Moxie's Grill & Bar
09.2021 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved guest satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Bartender
The Calgary Stampede
07.2021 - 07.2021
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Server
Pacini
12.2017 - 03.2020
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Arts - Law And Society
University of Calgary
Calgary, AB05.2023
Skills
- Team Leadership
- Upselling
- Wine service
- Menu Memorization
- Exceptional customer service
- Reliable and Responsible
Certification
Pro Serve
Timeline
Server
Moxie's Grill & Bar
09.2021 - Current
Supervisor
Moxie's Grill & Bar
09.2021 - Current
Bartender
The Calgary Stampede
07.2021 - 07.2021
Server
Pacini
12.2017 - 03.2020
Bachelor of Arts - Law And Society
University of Calgary
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