Alyson Ferreira
Waterdown,Canada
Summary
Dynamic and results-driven professional with extensive customer service experience. Demonstrated success in surpassing sales targets while maintaining exceptional interpersonal relationships. Proficient in point-of-sale systems and effective team collaboration, recognized for outstanding performance and reliability. Committed to enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Grocery Team Member, Cashier
Goodness Me
Waterdown, ON
05.2022 - Current
- Managed cash register operations using POS system and processed sales and returns.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Identified items for reordering and replenishment and reported merchandise needs.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Assisted customers in locating items, answered questions about product features and prices.
Sales Associate
Victoria's Secret
Burlington, ON
09.2020 - 01.2022
- Delivered exceptional, friendly customer service at all points of sale.
- Surpassed daily sales targets consistently.
- Managed merchandising and inventory to optimize presentation and stock levels.
- Recognized as Employee of the Month in March 2021 for outstanding performance.
Cashier
Fortinos
Waterdown, ON
08.2018 - 08.2020
- Delivered exceptional customer service by efficiently managing all points of sale.
- Completed specialized training for Customer Service desk operations and end-of-day counting.
- Assisted with inventory management and ordering for bulk food department as needed.
- Volunteered during holidays to assemble food donation kits for local food bank.
Housekeeper's Assistant
So Fresh, So Clean
07.2018 - 08.2018
- Deliver professional cleaning and housekeeping services for residential and commercial clients
Education
Ontario College Diploma - General Arts and Science - University Profile
Sheridan College
Oakville, ON06-2024
High School Diploma -
Waterdown District High School
Waterdown, ON06-2020
Skills
- Customer service and support
- Point of sale transactions
- Interpersonal communication
- Active listening skills and direction-following
- Team collaboration
- Computer proficiency
- Punctuality and reliability
- First aid training
Volunteer Experience
- Flamborough Relay for Life, Volunteer, 2018-06, 2018-06, Assisted with set up and guest services at the Waterdown charity event
- Aldershot Lions Club, Volunteer, 2018-06, 2018-06, Customer service and merchandising at the Aldershot community thrift store
- Holiday Helpers Canada, Volunteer, 2016-12, 2016-12, Sorted, wrapped and packed toys and gifts for needy community families during the holiday season.
Timeline
Grocery Team Member, Cashier
Goodness Me
05.2022 - Current
Sales Associate
Victoria's Secret
09.2020 - 01.2022
Cashier
Fortinos
08.2018 - 08.2020
Housekeeper's Assistant
So Fresh, So Clean
07.2018 - 08.2018
Ontario College Diploma - General Arts and Science - University Profile
Sheridan College
High School Diploma -
Waterdown District High School
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