Alyshia Quinn
Oshawa,Canada
Summary
Dispatcher with extensive experience at RB Global, specializing in resource management and cost control. Demonstrated ability to optimize tow truck operations and improve team collaboration, consistently meeting on-time performance targets. Strong focus on customer relationship management and continuous service delivery improvement.
Overview
6
6
years of professional experience
Work History
Dispatcher
RB Global
Oshawa, Ontario
05.2022 - Current
- Directed towing operations to achieve on-time performance goals.
- Managed tow truck resources to optimize productivity and streamline work assignments.
- Planned resource requirements for upcoming days, coordinating with towers for necessary trucks.
- Identified demand exceeding capacity and referred to part-time networks for additional resources.
- Monitored transportation costs, uncovering opportunities for savings.
- Recruited new towers to expand towing networks and enhance service capabilities.
- Provided drivers with documentation for pickups and deliveries, including cash handling procedures.
- Reviewed transportation activity reports, focusing on Time Performance metrics for continuous improvement.
Office Administrative Assistant
Flying Squirrel
Whitby, Ontario
02.2020 - 05.2022
- Ensured smooth operation of park's administrative functions through effective task management.
- Managed office tasks to maintain organized workflows and efficiency.
- Handled customer inquiries to provide timely and accurate assistance.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Assisted with bookkeeping, payroll, and scheduling as needed to support operations.
- Supported management team by performing various administrative duties.
Call Center Representative
2654644 Ontario Inc.
Oshawa, Ontario
02.2019 - 03.2022
- Delivered accurate information on products while upselling additional offerings when appropriate.
- Executed outbound calling campaigns to promote new products and services.
- Assisted customers with inquiries related to products, billing, and general service issues.
- Conducted cold calls to generate leads for potential clients.
- Provided comprehensive details on available products and services.
- Addressed customer requests and concerns with knowledgeable and friendly service.
Education
Diploma - Communications
Durham College
Oshawa, None06-2012
Skills
- Resource management and cost monitoring
- Tow truck operations and reporting
- Demand forecasting
- Customer relationship management
- Attention to detail
- Problem solving
- Team collaboration
- Verbal and written communication
- Map reading skills
- Driver communication protocols
- Dispatch procedures
- Multitasking abilities
- Adaptability and flexibility
- Office equipment proficiency
- Account management
References
References available upon request.
Timeline
Dispatcher
RB Global
05.2022 - Current
Office Administrative Assistant
Flying Squirrel
02.2020 - 05.2022
Call Center Representative
2654644 Ontario Inc.
02.2019 - 03.2022
Diploma - Communications
Durham College
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