Alysha Mawji
Waterdown,Ont
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in universal POS software and customer service. Skilled at communication with dedication to efficiency and accuracy. Trustworthy and dedicated Manager with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service
Char'D Grill
11.2020 - 04.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cross-trained existing employees to maximize team agility and performance
- Set up and prepared cooking supplies and workstations during opening and closing to optimize productivity
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Maintained food safety and sanitation standards
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Customer Service
Quattro Cafe
11.2019 - 10.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Accomplished multiple tasks within established time frames
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Developed relationships with local suppliers to obtain freshest ingredients available
- Kept kitchen clean and organized by performing daily maintenance tasks
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Maintained food safety and sanitation standards
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Designer
Nick's Bistro & Grill
03.2017 - 03.2019
- Assisted with menu development and planning
- Addressed design challenges and evaluated alternative design models to meet project requirements
- Used Adobe illustrator to meet design specifications for functional prototypes
- Drafted documentation detailing design requirements and technical specifications.
Education
Certificate - Human Resource Management
Human Resource Certification Institute
Virginia, US09.2024
Skills
- Customer Service and Communication Skills
- Active Listening
- Client Relations
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Adobe Creative Suite
- Visual Communication
- Computer Skills
Languages
English
Native or Bilingual
Timeline
Customer Service
Char'D Grill
11.2020 - 04.2024
Customer Service
Quattro Cafe
11.2019 - 10.2020
Designer
Nick's Bistro & Grill
03.2017 - 03.2019
Certificate - Human Resource Management
Human Resource Certification Institute
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