Alysha Whittaker
Bowmanville,Ontario
Summary
Excellent planning, problem-solving and relationship-building skills developed over 2+ years in the field. Well-versed in updating and securing confidential records, managing admissions and discharges and gathering accurate patient data. Proficient in EPIC and MediTech. Detailed and personable individual with 3 years of experience performing general office duties such as answering telephones, acquiring patient paperwork and maintaining floor stock in a hospital environment. Looking for a dynamic new role with room for advancement in a future health services career.
Overview
13
13
years of professional experience
Work History
Unit Clerk
Lakeridge Health
Ajax, ON
03.2020 - Current
- Currently working as a Unit Clerk in the Emergency Department at LHAP
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Restaurant Manager
St Louis Bar and Grill
Oshawa, ON
03.2012 - 04.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Waitress
WHITBY WING COMPANY
WHITBY, ON
06.2009 - 02.2012
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
Diploma - Practical Nursing
Durham College
Oshawa, ONDiploma - Office Administration Health Services
Durham College
Oshawa, ON05.2019
Graduate Certificate - FOUNDATIONS IN ART AND DESIGN
Durham College
Oshawa, ON05.2008
High School Diploma -
Courtice Secondary School
Courtice, ON06.2006
Skills
- Data Entry Software
- Transcribing Orders
- Teamwork and Professionalism
- Hospitality and Guest Service
- Issue and Conflict Resolution
- Administration and Reporting
- Organization and Time Management
References
References Available Upon Request
Timeline
Unit Clerk
Lakeridge Health
03.2020 - Current
Restaurant Manager
St Louis Bar and Grill
03.2012 - 04.2020
Waitress
WHITBY WING COMPANY
06.2009 - 02.2012
Diploma - Practical Nursing
Durham College
Diploma - Office Administration Health Services
Durham College
Graduate Certificate - FOUNDATIONS IN ART AND DESIGN
Durham College
High School Diploma -
Courtice Secondary School
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