Accomplished Patient Services Manager with a proven track record in leading the successful Medical Equipment and Supplies (MES) team within the HNHB geography at Ontario Health atHome. Expert in managing complex transitions, driving service delivery improvements, and enhancing stakeholder engagement to ensure smooth process modernization. Demonstrated leadership in collaborating with Contract Team colleagues to strengthen vendor relations during the MES transition, addressing potential challenges and optimizing service outcomes. Master’s-prepared with exceptional skills in strategic planning, stakeholder collaboration, and process improvement to drive organizational success. With over 12 years of diverse healthcare experience, I bring a deep understanding of the Ontario healthcare system. Furthermore, I have built and maintained effective and collaborative working relationships with internal and external key stakeholders within the HNHB geography as the Patient Services Manager for MES, proactively addressing potential issues and challenges during the recent MES Vendor Contract change which would translate well into the role of Senior Manager, Contract Modernization and Implementation