Data Entry & Maintenance: Enter, modify, and remove records related to persons, vehicles, property, and court documents into the CPIC system.
Quality Assurance: Review and audit CPIC entries to ensure accuracy and compliance with policies.
Communication: Respond to inquiries from law enforcement agencies, courts, and other authorized entities.
System Monitoring: Monitor CPIC vmail queues, email inboxes, and phone lines, and perform maintenance tasks as required.
Administrative Assistant - IHIT
RCMP
Surrey, Canada
01.2024 - 08.2024
Privacy Compliance: Maintained the confidentiality of sensitive information by adhering to strict privacy policies.
Time Management: The ability to efficiently order incoming tasks to complete them within the deadlines.
Audio Transcription: Accurately transcribed police officer notes, interviews, surveillance audio, and dictated reports, ensuring clarity, precision, and adherence to legal and departmental standards.
Clerical Support: Assisted officers with the preparation, proofreading, and organization of forms, applications, and documentation required for training sessions, conferences, and official functions.
Records Management: Maintained various filing systems for operational and administrative records.
Communication: Delivered prompt responses to IHIT member inquiries, addressing concerns effectively, and building strong relationships.
Student Border Services Officer
CBSA
Vancouver, Canada
09.2023 - 12.2023
Public Interaction: Serve and educate the public with professionalism, respect, and integrity.
Traveller Processing: Conducted interviews with travellers to assess admissibility and verify declarations of goods and currency.
Risk Identification & Behavioral Assessment: Monitored traveller behavior and non-verbal cues to identify signs of deception, stress, or concealment. Applied body language reading techniques to assess risk and referred suspicious individuals or goods for secondary inspection when warranted.
Inspection Duties: Referred travellers and goods from primary to secondary inspection for further examination. Helped reduce the risk of contraband and prohibited items entering Canada by conducting targeted searches informed by intelligence indicators and behavioral assessment techniques.
Document Examination: Examined travel documents to verify authenticity and ensure compliance with Canadian laws and regulations. Trained to identify signs of tampering, forgery, or inconsistencies through detailed and methodical inspection.
Administrative Assistant
CBSA
Abbotsford, Canada
05.2023 - 09.2023
Workplace Professionalism: Maintained professionalism and composure in high-stress environments, effectively resolving disputes and managing conflicts to ensure a stable and orderly workplace.
Administrative Support: Provide clerical and administrative assistance to CBSA officers and management, including scheduling meetings, preparing correspondence, and maintaining office records.
Client Services: Responded to inquiries from the public, providing information on CBSA policies and procedures.
Document Management: Organize and maintain both electronic and physical filing systems, ensuring compliance with CBSA's records management policies.
Financial Administration: Assist with processing payments, reconciling cash transactions, and maintaining financial records in accordance with established procedures.