Alysha Metiver
Maple Ridge,BC
Overview
3
3
years of professional experience
Work History
Administrative Assistant-IHIT
RCMP
01.2024 - Current
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivering prompt responses to IHIT member inquiries, addressing concerns effectively, and building strong relationships.
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Enhancing office efficiency by streamlining administrative processes and implementing organizational systems.
- Improving document organization with file maintenance and archiving outdated records as necessary for efficient retrieval when needed.
Student Border Services Officer
CBSA
09.2023 - 12.2023
- Reduced the risk of contraband entry by performing targeted searches based on intelligence analysis and behavioral observations.
- Trained to be detail oriented when examining traveler's documents for authenticity or signs of tampering.
- Collaborated with fellow officers to maintain a safe, secure, and efficient working environment at the border checkpoint.
- Maintained up-to-date knowledge of relevant policies, procedures, and legal guidelines pertaining to border services operations.
- Demonstrated cultural sensitivity when interacting with diverse populations and fostered respectful communication across language barriers.
- Managed high-pressure situations calmly and professionally by diffusing potential conflicts with tactful communication skills.
Administrative Assistant
CBSA
05.2023 - 09.2023
- Managed high-stress situations effectively and maintained professional under pressure while resolving disputes and conflicts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to traveler's inquiries and addressed their concerns effectively.
- Ensured accurate record-keeping with data entry and database management for vital company information.
- Answered multi-line phone system, routed calls and delivered messages to staff.
- Promoted a positive work environment through effective communication skills and fostered professional relationships among colleagues.
Server
Cactus Club Cafe
07.2021 - 10.2023
- Enhanced customer satisfaction by prompt and personalized service.
- Implemented effective communication between front-of-house and back-of-house staff for streamlined operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintained a positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Psychology/Criminology
Simon Fraser University
Burnaby, BC04.2025
Skills
- Spreadsheet Management/Data Entry
- Filing
- Multi-Line Telephone Systems
- Internal Communications
- Independent & Group Collaboration
- Organization
Timeline
Administrative Assistant-IHIT
RCMP
01.2024 - Current
Student Border Services Officer
CBSA
09.2023 - 12.2023
Administrative Assistant
CBSA
05.2023 - 09.2023
Server
Cactus Club Cafe
07.2021 - 10.2023
Bachelor of Arts - Psychology/Criminology
Simon Fraser University