ALYSHA JAMAL

• Overseeing leasing performance, monitoring closing ratios, and leading one-on-one

coaching with leasing agents to enhance performance.

• Develop marketing strategies for target units while maintaining up-to-date market

surveys and reporting.

• Closely managing team member incentives, leasing goals, and performance

recognition programs.

• Conduct daily move-in audits while maintaining accurate records related to deposits,

leases, and renewals.

• Report and analyze rent-to-income metrics.

• Processed rent collections, deposits, and payables using Yardi and OneSite.

• Handled resident move-outs, security deposit dispositions, and delinquencies.

• Supported eviction processes and represented community in legal proceedings.

• Assumed on-site leadership responsibilities in the Community Manager’s absence.

• Liaised with owners and provided property performance updates.

• Assisted with recruiting, onboarding new hires, implementing new hire procedures & training, benefits, payroll and commission training
• Escalation management
• Responsible for weekly/monthly reports
• Performance management of leasing team
• Responsible for managing warm and cold leads
• Fraud Management
• Social Media Master
• Resident Event Coordinator collaborating with local businesses
• Proficient with CRM systems
• Consistently recognized for top sales in lease up property in West Coast Market
• Managing all prospects from initial entry to close
• Selling features and benefits on property using various sales technics

• Responsible for managing warm and cold leads
• Ranked Top Leaser Monthly in San Diego & Orange County Region
• Client Management and retention focused
• Managing all prospects from initial entry to close
• Involved in interviewing and onboarding new hires
• Selling features and benefits on property and units using various sales technics
• Documenting resident concerns.
• Assisting with weekly reports
• Proficient with training processes, navigating company resources and breaking down payroll and commission structure
• Conducted hiring interviews
• Escalation Management

• Responsible for managing warm and cold leads
• 52% close rate
• Sales and Client Management focused
• Managing all prospects from initial entry to close
• Manage and review peer files as sales lead
• Selling features and benefits on property and units using various sales technics
• Documenting resident concerns.
• Fraud Management
• Assisting with weekly reports, and file audits
• Coordinating community events.
• Proficient with CRM systems

• Ranked top 10% in sales in San Fernando Valley
• Lead Business Sales Solutions 2015 & 2016
• Appointed Leadership Council Member by District Manager
• Concentration in wired & wireless, home security, premium television sales
• B2B and B2C sales & account management
• Lead responsibilities consisted of operations management, inventory accountability
• Exceeding monthly sales goals achieving top tier commission
• Ongoing product & service training