Alysha Graziano
Oakville,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
U-HAUL Customer Service Representative
U-HAUL
Burlington, ON
06.2023 - Current
- Assisted customers inside and outside of the U-HAUL center
- Used work provided smartphone to manage rentals and inventory
- Moved and hooked up trucks and trailers
- Cleaned and inspected equipment on lot including checking fluid levels
- Answered questions and educated customers regarding products and services
- Prepared rental invoices and accepted equipment returned from rental.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bed Bath And Beyond sales associate and cashier
Bed Bath And Beyond
Oakville, ON
10.2021 - 04.2023
- Helped customers by responding to inquiries and locating products
- Recommended alternative merchandise when no longer in stock
- Completed online orders and contacting other locations for merchandise
- Assisted team members when necessary in handling the cash register, organizing inventory room, labeling products, unloading merchandise, and cleaning up
- Maintained accurate and attractive merchandise displays ensuring strategic placement of products in order to maximize purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Party City Sales associate and Cashier
Party City
03.2019 - 02.2020
- Able to insure customers left with satisfaction
- Used multitasking skills between sales floor, cash, and balloons
- Able to complete stock and down stocking
- Used money counting skills
- Helped customers figure out and decide what arrangement would look best as in decorations and balloons.
Fortinos Meat Department
Fortinos
07.2018 - 03.2019
- Able to lift heavy loads up to 50lbs
- Used multitasking skills to complete daily tasks
- Maintained a clean and organized environment
- Able to perform physical tasks such as standing for extended periods of time
- Able to perform work in the freezer for long extended periods of time.
- Ensured compliance with all food safety regulations and sanitation guidelines to maintain a clean and safe working environment.
Education
Personal Support Worker -
Durham College
Oshawa, ON04.2025
High School Diploma -
St. Ignatius Of Loyola Catholic Secondary School
Oakville, ON06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Scheduling
- Appointment Scheduling
Availability
- 12:00pm- Close, Anytime, Anytime, Anytime
- Monday: 12:00pm- Close
- Friday: Anytime
- Saturday: Anytime
- Sunday: Anytime
References
- Tracy Davenport, General Manager, Uhaul Moving and Storage, 3245 Mainway, (905) 220-0837
- Alexis Rose, Assistant Manager, Bed Bath & Beyond, 200 North service Rd, (289) 681-4404
- Alexa Lubanszky, Assistant Manager, Party City, 230 North Service Rd, (289) 339-5293
Certification
First Aid/CPR certificate from Red Cross, December 2023
Timeline
U-HAUL Customer Service Representative
U-HAUL
06.2023 - Current
Bed Bath And Beyond sales associate and cashier
Bed Bath And Beyond
10.2021 - 04.2023
Party City Sales associate and Cashier
Party City
03.2019 - 02.2020
Fortinos Meat Department
Fortinos
07.2018 - 03.2019
Personal Support Worker -
Durham College
High School Diploma -
St. Ignatius Of Loyola Catholic Secondary School