Summary
Overview
Work History
Education
Skills
Timeline
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Alysha Gerst

FULL TIME EMPLOYEE
Long Beach

Summary

Professional bringing creative and progressive background in executive environments. Natural leader with exceptional skills in organizing, managing, customer relations, and administration. Manages competing priorities with punctual, organized, and resourceful approaches.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Executive Assistant

Equip Your Gym Inc
11.2023 - Current
  • Conducts recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Proactively identifies areas requiring attention or improvement aligning priorities effectively in line with executive preferences
  • Develops strong relationships with vendors leading to improved contract terms resulting in cost savings for the company
  • Implements time-saving solutions that significantly reduce meeting preparation times through efficient resource allocation
  • Handles payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments
  • Improves office efficiency by implementing new filing systems and document management processes
  • Streamlines executive communication by managing emails, phone calls, and scheduling meetings
  • Prepares and edits presentations for both internal meetings and external conferences
  • Collaborates on special projects to improve overall business operations within the organization efficiently.
  • Manages office inventory, tracking supplies and placing orders to ensure smooth operations
  • Contributes to budget management by monitoring expenses and providing detailed expenditure reports regularly
  • Serves as a liaison between departments to facilitate effective communication throughout the company
  • Coordinates events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Assists in the development of company policies and procedures, contributing to a more organized work environment
  • Organizes and coordinated conferences and monthly meetings
  • Screens high volume company calls/emails and initiates actions to respond or direct messages
  • Updates spreadsheets and databases to track, analyze, and report on performance and sales data
  • Facilitates training and onboarding for incoming office staff
  • Handles confidential and sensitive information with discretion and tact
  • Assists and manages special projects of varying degrees of complexity
  • Creates and manages office systems to efficiently deal with documentation.
  • Over exemplifies communication with staff and vendors by providing high level of service
  • Files paperwork and organized computer-based information.
  • Uses QuickBooks to produce monthly invoices, reports, and other deliverables
  • Upholds strict timetables by maintaining accurate, balanced calendars
  • Streamline operations and prioritized tasks, allowing senior staff to increase productivity

Operations Manager

Whole Systems Learning -Non-Profit Organization
5 2021 - 11.2023
  • Prepared documents for internal and external audits
  • Procured contracting arrangements with sub-contractors and service providers
  • Conducted performance review assessments
  • Managed employee-related issues encompassing labor, turnover, and diversity
  • Workforce management planning
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
  • Trained new employees on proper protocols, data management, and customer service standards
  • Onboarded all new employees
  • Managed QuickBooks and Gusto payroll systems
  • Managed purchasing, sales, and customer account operations efficiently
  • Developed and optimized organizational systems to boost efficiency
  • Allocated resources to plan programs according to grant objectives
  • Maintained organization by working closely with program managers to systemize tasks.
  • Managed, trained, and motivated personnel to continuously improve knowledge and abilities in social services field
  • Launched staff engagements, gender diversity, and cultural programs
  • Instrumental role in organizational transformation and policy implementation
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Supported top-level decision-making and strategy planning
  • Informed executive management of delays and challenges, as well as suggested resolutions.
  • Assisted in recruiting, hiring and training of team members
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity

Executive Assistant and Event Coordinator

The Financial Architects
03.2020 - 05.2021
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Organized postage and mail correspondence for staff and leadership.
  • Developed and maintained automated alert systems for important deadlines.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and coordinated conferences and weekly meetings.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created expense reports, budgets, and filing systems for management team.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Oversaw daily household activities for entire office.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Screened calls and emails and responded accordingly to support executive correspondence
  • Organized envelopes, postage and mail correspondence for staff and leadership
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Worked with clients to effectively plan and coordinate logistics for special projects and events
  • Led staff and vendors in providing high level of service for owner and guests
  • Answered high volume of phone calls and email inquiries
  • Handled incoming and outgoing mail, email and faxes
  • Executed basic banking and bookkeeping tasks
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Volunteered to help with special projects of varying degrees of complexity
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes
  • Used QuickBooks to produce monthly invoices, reports and other deliverables
  • Upheld strict timetables by maintaining accurate, balanced calendars

Administrative Assistant

Power Plus
05.2016 - 03.2020
  • Responsible for conducting data entry of all confidential documents.
  • Responsible for preparing time sensitive documents, contacting customers for payment information such as owner and lender information, invoicing and billing.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Coordinated events and meetings to connect with neighboring companies in hopes to contract new business with potential clients.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Responsibilities included business planning, coordinating with management at Power Plus and new potential companies, and creating confidential contracts for business.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Managed relational database to store information for reference, reporting and analysis.
  • My excellent work ethics are shown in my daily performance by staying focused, keeping myself and team members motivated, and accomplishing my work both punctually and accurately
  • Executed record filing system to improve document organization and management
  • Set up conference rooms, technology and materials to facilitate meetings
  • Generated purchase orders and quotes for clients
  • Assisted with onboarding new employees

Executive Administrative Assistant

Signal Hill Petroleum Inc, Signal Hill
03.2015 - 04.2016
  • Responsibilities required attention to detail while transferring important data into electronic files.
  • Organized and updated schedules for all executives
  • Responsible for handling important and confidential information.
  • Answered multiple phone lines and potential emergency lines.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Used advanced software to prepare documents, reports and presentations.
  • Prepared presentations, materials and documentation for use executives in meetings and engagements.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Transcribed phone messages and relayed to appropriate personnel

Front Desk Associate and Concierge

Marriott
02.2012 - 04.2015
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Planned coverage needs and organized services to support incoming special events.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained cleanliness and organization of front desk area.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Disney Leader

Disneyland
01.2007 - 01.2013
  • Professionally trained in team leadership workshops to build and strengthen knowledge on leadership, communication skills, and guest interaction.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Hands on experience with guest/hospitality services.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Five years of Leadership and service experience from Disneyland.
  • Cash handling minimum of $5,000.00 to $34,000.00 in revenue daily.
  • Managed all cast members on daily schedules.
  • Recorded and managed daily budgets.
  • Conducted monthly inventory reports.
  • Responsible for all financial decisions on purchase orders.
  • Trained employees on service skills and assigned duties.
  • Coordinated daily meetings for internal groups.
  • Oversaw day-to-day activities of 20 employees in while fostering inspiring atmosphere to optimize employee experiences.
  • Resolved problems, improved operations and provided exceptional service

University Leader

Disney University
11.2006 - 02.2012
  • Mentored up to 20 new employees daily on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Evaluated employee skills and knowledge, training and mentoring individuals regularly.
  • Demonstrated knowledge of Disney's mission and goals and mentored employees in reaching objectives aligned with Disney's core values through traditions of Walt Disney.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Education

Associate of Arts - Communications

Long Beach City College
Long Beach, CA
08.2008 - 06.2013

Skills

Creative Writing

Event Planning

Social Media Management

Proofreading

Events Management

Google Docs

Microsoft Outlook

Presentation Skills

Project Management

Database Management

Staff Management

Power Point/ Excel

Outlook

Gusto

Trello

Mailchimp

Webinar Ninja

Staff Training/Development

Timeline

Executive Assistant

Equip Your Gym Inc
11.2023 - Current

Executive Assistant and Event Coordinator

The Financial Architects
03.2020 - 05.2021

Administrative Assistant

Power Plus
05.2016 - 03.2020

Executive Administrative Assistant

Signal Hill Petroleum Inc, Signal Hill
03.2015 - 04.2016

Front Desk Associate and Concierge

Marriott
02.2012 - 04.2015

Associate of Arts - Communications

Long Beach City College
08.2008 - 06.2013

Disney Leader

Disneyland
01.2007 - 01.2013

University Leader

Disney University
11.2006 - 02.2012

Operations Manager

Whole Systems Learning -Non-Profit Organization
5 2021 - 11.2023

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Alysha GerstFULL TIME EMPLOYEE