Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
Generic

Alyse Collins

Elmira,ON

Summary

Driven Customer Success Manager with a proven record in enhancing customer experience and fostering strong relationships. Demonstrated ability to collaborate with cross-functional teams in order to achieve key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.

Overview

9
9
years of professional experience

Work History

Partner Technology Lead

Flipp
Etobicoke, Ontario
01.2023 - Current
  • Effectively oversee the TE desk operations by prioritizing incoming technical issues, conducting thorough investigations, and resolving internal matters.
  • Conduct comprehensive data mapping exercises for newly identified AMP opportunities, while attending client meetings focused on data discovery and template presentations.
  • Analyze cross-functional WOW
  • Support client onboarding by contributing to the implementation of integration codes for the Hosted platform.

Partner Success Manager

Reebee
Waterloo, Ontario
06.2021 - 12.2022
  • Successfully managed a diverse portfolio of over 30 accounts in the Mid-Market and Enterprise space, driving optimal utilization of Reebee platforms.
  • Assisted in end-to-end campaign execution, covering budget allocation, design support, distribution planning, budget pacing, analytics reporting, post-campaign presentation, and retention discussions.
  • Developed and maintained positive client relationships through active participation in KPI discussions and implementing effective strategies.
  • Identified process improvement opportunities and developed new strategies for enhanced ways of working and cross-functional collaboration.

Elite Partner Program Coordinator

Sun Life Financial
Waterloo, Ontario
10.2015 - 06.2021
  • Established strong connections with Sun Life's Elite Advisors, serving as a trusted advocate for their needs and interests.
  • Provided resources and education to advisors and staff, ensuring their success in utilizing Sun Life applications for business management and growth.
  • Adapted customized solutions in response to identified needs, collaborating cross-functionally with internal teams to successfully resolve escalated issues.

Education

Diploma - Marketing

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05-2012

Skills

  • Customer Relationship Building
  • Strategic Planning
  • Customer Retention
  • Strategic communications
  • Customer Service
  • Business Development
  • Customer Advocacy
  • Customer Relations
  • Account Management
  • Research and due diligence

Affiliations

  • Mama to one beautiful little girl
  • Dog lover, we've rescued two from Texas
  • Cooking up something delicious in the kitchen as much as possible
  • Volunteer with a number of organizations including: Waterloo Roadbreakers, Soup Sisters and Send 'em off Smiling

References

References available upon request.

Timeline

Partner Technology Lead

Flipp
01.2023 - Current

Partner Success Manager

Reebee
06.2021 - 12.2022

Elite Partner Program Coordinator

Sun Life Financial
10.2015 - 06.2021

Diploma - Marketing

Conestoga College Institute of Technology And Advanced Learning

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Alyse Collins