Summary
Overview
Work History
Education
Skills
Websites
References
Extracurricular Activities
Timeline
Generic

ALYPREET KOUR

Winnipeg,MB

Summary

Dedicated, adaptable, and self-motivated, person seeking a challenging position in a reputed organization which implies communication, interpersonal skills, and knowledge of project management areas along with working towards organizational goals and learning new skills, expanding knowledge, and leverage learning.

Overview

6
6
years of professional experience

Work History

Warehouse Associate as IT Ambassador

Amazon
Brampton, ON
05.2022 - Current
  • Comply with all department and company policies and procedures including but not limited to safety and attendance
  • Provide troubleshooting such as password resets, printer configurations, ticket routing and escalation to Level 2 and Level 3 support
  • Install, configure, and maintain hardware and software components, including workstations, printers, Tapers, and operating systems
  • Trained in packaging, rebinning, Inducting, SQI (Sub inspector in Quality Inspection), IOL (Inventory in odd locations.), Stowing
  • Work closely with the warehouse team to clear conveyor jams and maintain priority shipments first
  • Helps Process assistants in respective to perform their daily tasks
  • Perform assigned duties in different departments per labor requirements (Labor sharing)
  • During peak time awarded as top employee
  • Got 3 stars in safety measures and was awarded by managers through e-swags
  • Working closely with managers and process assistants.

Technical Assistant(Co-op)

Virtual Excellence
Mississauga, Ontario
12.2021 - 04.2022
  • Assisting the in-house team via telephone support or remote access
  • Provide troubleshooting, phone calls, and Data entry
  • Scheduling appointments and meetings
  • Creating reports using Excel
  • Serve as the primary contact for all IT-related inquiries and issues from end-users
  • Provide technical support and guidance to end-users in person, via phone, email, or other communication channels
  • Troubleshoot hardware, software, network, and connectivity issues, and escalate complex problems to appropriate IT teams
  • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
  • Provide advice on information systems strategy, policy, management, and service delivery.

IELTS

Abroad way Learning Academy
India
11.2019 - 05.2020
  • Provided instruction on material evaluated in listening, speaking, reading, and writing sections of IELTS academic examinations
  • Maintain records of student assignment performance, monitoring progress over time, gathering feedback on classroom instruction, and offering individual support
  • Conducting mock tests and mock interviews
  • Checking and assessing student's work and providing feedback
  • Got 7,7,7 and 8 in IELTS academic.

Process Assistant

Genpact
Jaipur, India
07.2018 - 08.2019
  • Handled customer's queries through phone, chat, and emails
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions taken
  • Provide troubleshooting such as password resets, printer configurations, ticket routing, and escalation to Level 2 and Level 3 support
  • Refer unresolved customer grievances to designated departments for further investigation
  • Answered a constant flow of customer calls with minimal wait times
  • Used Service-now ticketing tool for requests and escalating to senior teams when required
  • Got a dedication award from the company.

Education

Post Graduation Diploma in Computer science and software development -

Lambton School of Toronto
05.2022

MBA (International Business), 3rd -

IIS University
01.2014

Bachelor of honors in political science with public administration, 2nd -

University of Rajasthan
01.2012

Skills

  • Microsoft Office (word, excel, PowerPoint)
  • Adobe Suite
  • OneDrive
  • Google Sheets
  • RF Pathways
  • RF Scanners
  • SQI
  • Project coordination
  • Project Management
  • Problem-solving
  • Time Management
  • Communication
  • Adaptability
  • Active Listening
  • Attention to Detail
  • Customer Relationship
  • Positive Attitude
  • Multitasking
  • Responsiveness
  • Teamwork
  • Decision-making
  • Social skills
  • Conflict resolution
  • Public Speaking
  • Customer service

Websites

References

  • Gurpreet Kaur, President & CEO, Benefits of Imperial Benefits Inc., Winnipeg, MB, 204-390-2583
  • Ricky Singh, CEO, Benefits of Imperial Benefits Inc., Winnipeg, MB, 204-510-5303

Extracurricular Activities

  • Certificate in Mass Communication and Video production from the University of Rajasthan, India
  • A foundational course in French during Graduation, India
  • CPR Certification
  • Security Guard License

Timeline

Warehouse Associate as IT Ambassador

Amazon
05.2022 - Current

Technical Assistant(Co-op)

Virtual Excellence
12.2021 - 04.2022

IELTS

Abroad way Learning Academy
11.2019 - 05.2020

Process Assistant

Genpact
07.2018 - 08.2019

Post Graduation Diploma in Computer science and software development -

Lambton School of Toronto

MBA (International Business), 3rd -

IIS University

Bachelor of honors in political science with public administration, 2nd -

University of Rajasthan

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ALYPREET KOUR