Alona Kits
ON
Summary
Goal-oriented, highly organized, able to perform reception duties: greet visitors, answer or refer general inquiries in person, by phone and e-mail, and independently respond to inquiries of any nature. Manage office supplies inventory and place orders as necessary. Support hiring process, including scheduling interviews, creating onboarding packages. Learning and training of new software when required. Identify opportunities for process and office management improvements. Ability to communicate effectively and professionally with staff and customers, both verbal and written. Proven ability to multi-task in a fast-paced office environment.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Secretary
Dean`s office of Drahomanov University
Ukraine, Kiev
09.2021 - 01.2022
- Responded to emails and other correspondence to facilitate communication.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Organized postage and mail correspondence for staff and leadership.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents
- Prepare and disseminate correspondence, memos and forms
- Inspection of stationery and placement of appropriate orders
Hostess
Restoran Avalon
Kiev, Ukraine
12.2020 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Receptionist
Este-line, cosmetology clinic
Ukraine, Kiev
09.2019 - 11.2020
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Provided callers with address, directions, company website and related information.
Education
High School Diploma -
Mariupol Comprehensive School of I-III Degrees №54
Mariupol, Ukraine 09.2006 - 06.2018
Bachelor of Science - Psychology
Drahomanov National Pedagogical University
Kiev, Ukraine 09.2020 - Current
Skills
Social media knowledge
Excellent verbal and written communication
Preparing an executive presentation
Knowledge of microsoft word
Ability to work with Excel
Ability to format and work with PDF files
Reporting
Good communication skills
Timeline
Secretary
Dean`s office of Drahomanov University
09.2021 - 01.2022
Hostess
Restoran Avalon
12.2020 - 08.2021
Bachelor of Science - Psychology
Drahomanov National Pedagogical University
09.2020 - Current
Receptionist
Este-line, cosmetology clinic
09.2019 - 11.2020
High School Diploma -
Mariupol Comprehensive School of I-III Degrees №54
09.2006 - 06.2018