Alyna M. Kelley
Porter Ranch
Summary
Emergency communications professional with experience in fire, police, and public safety dispatch. Skilled in high-pressure call handling, CAD systems, and multi-agency coordination. Known for strong decision-making, clear communication, and the ability to manage critical incidents with accuracy and composure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Pepperdine University Department of Public Safety
Malibu
09.2025 - Current
- Dispatched public safety personnel for timely response to emergency and non-emergency incidents
- Monitored radio traffic while coordinating field unit activity to ensure effective response
- Utilized CAD and communication systems to manage calls and optimize resource allocation
- Provide critical updates to ensure responder and public safety
911 Fire Dispatcher / Call Taker
Anne Arundel County Fire Department
Millersville
09.2022 - 05.2025
- Dispatched Fire/EMS units while managing high-volume emergency calls to ensure timely responses
- Provided pre-arrival instructions and relayed critical incident details to enhance situational awareness for responders
- Maintain accuracy while multitasking in high-stress situations
- Operate CAD, GIS mapping, and multi-line phone systems
911 Police Dispatcher / Call Taker
Prince George's County Public Safety Communications
Bowie
07.2021 - 09.2022
- Dispatched police and sheriff units to ensure rapid emergency response
- Prioritized calls and provided real-time updates to enhance field personnel awareness
- Managed CAD systems and call documentation to maintain accurate records and support operational efficiency
Education
High School Diploma -
Westlake High School
Atlanta, GASkills
- Emergency Dispatch (Fire/EMS/Police)
- Emergency response protocols
- Call Prioritization
- Crisis Management
- Critical Decision-Making
- Radio Communications
- Multitasking Under Pressure
- Resource allocation
- Team Coordination
- Customer Service
- CAD & GIS Systems
Certification
- Emergency Medical Dispatcher (EMD), IAED
- Emergency Fire Dispatcher (EFD), IAED
- Emergency Police Dispatcher (EPD), IAED
- Emergency Telecommunicator (ETC), IAED
- Firefighter I & II
- Hazmat Operations
- BLS CPR / First Aid, AHA, current
Volunteer Experience
Volunteer Firefighter, Odenton Volunteer Fire Department, 2020-2024
Awards
Gift of Life Award, Anne Arundel County Fire Department
Timeline
Dispatcher
Pepperdine University Department of Public Safety
09.2025 - Current
911 Fire Dispatcher / Call Taker
Anne Arundel County Fire Department
09.2022 - 05.2025
911 Police Dispatcher / Call Taker
Prince George's County Public Safety Communications
07.2021 - 09.2022
High School Diploma -
Westlake High School