Alyn Velasco
Mission Viejo
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Marque Urgent Care
Aliso Viejo
05.2024 - Current
- Assisted healthcare providers during patient examinations and procedures efficiently.
- Managed patient scheduling and appointment coordination at a busy urgent care facility.
- Processed patient intake forms and verified insurance information accurately.
- Maintained cleanliness and organization of treatment rooms and reception area consistently.
- Communicated effectively with patients to address inquiries and provide guidance.
- Supported front desk operations by answering phones and directing calls appropriately.
- Collaborated with team members to ensure smooth daily operations in urgent care setting.
Disability Support Worker
Vocational Visions
Mission Viejo
10.2023 - 08.2024
- Provided emotional support and encouragement to clients during activities.
- Conducted regular assessments to monitor client progress and needs.
- Facilitated recreational activities to promote social engagement among clients.
- Communicated effectively with families regarding client care and progress.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
Front Desk Receptionist
Marriott
Palm Desert
01.2021 - 10.2023
- Greeted guests warmly and provided exceptional customer service throughout their stay.
- Coordinated check-in and check-out processes, ensuring a smooth experience for guests.
- Assisted with billing inquiries, providing clear explanations of charges and payments.
- Handled guest complaints professionally, striving for satisfactory resolutions every time.
- Promoted hotel services and amenities to enhance the guest experience during stays.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Fulfillment Associate
Amazon
Rialto
10.2020 - 12.2021
- Sorted and organized items for optimal storage space usage.
- Managed inventory levels to ensure timely order fulfillment.
- Operated material handling equipment to transport products efficiently.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
Education
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
Rancho Mirage, CA07-2024
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06-2019
Skills
- Spanish speaking
- Patient care
- Customer service
- Telephone etiquette
- Medical terminology
- Patient check-in and check-out
- Time management
- Insurance verification
- Medical office procedures
Certification
- Basic Life Support Certificate
- Medical Assistant
Timeline
Medical Assistant/Receptionist
Marque Urgent Care
05.2024 - Current
Disability Support Worker
Vocational Visions
10.2023 - 08.2024
Front Desk Receptionist
Marriott
01.2021 - 10.2023
Fulfillment Associate
Amazon
10.2020 - 12.2021
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
High School Diploma -
Desert Hot Springs High School