Alyf Colleen Somera
Pitt Meadows,BC
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendy’s
06.2022 - Current
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Team Member
A&W
09.2022 - 11.2022
- Serving customers both dining and drive-thru side.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
Travel Agent
NOANTS Consultancy Services
12.2019 - 02.2020
- Answering phone inquiries.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Updated and maintained customer databases to increase customer retention.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Helped customers with passport and visa applications.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Education
Bachelor Of Hospitality Management -
Vancouver Community College
Vancouver, BCBachelor Of Hospitality And Tourism Management - International Tourism
University of Baguio
Baguio City, Philippines05.2022
Secondary High School - Tourism
University of Baguio
Baguio City, Philippines05.2020
Skills
- Fluent in English
- Technical Support
- Team Building
- Sales expertise
- Training and mentoring
- Cash Handling
- Staff education and training
- Complaint resolution
- Excellent Communication
- Dependable and Responsible
Accomplishments
- Supervised team of 10 staff members.
- Employee of the month MARCH 2022 (Wendy’s)
- Employee of the month JULY 2023 (Wendy’s)
Languages
English
Native or Bilingual
Timeline
Team Member
A&W
09.2022 - 11.2022
Crew Member
Wendy’s
06.2022 - Current
Travel Agent
NOANTS Consultancy Services
12.2019 - 02.2020
Bachelor Of Hospitality Management -
Vancouver Community College
Bachelor Of Hospitality And Tourism Management - International Tourism
University of Baguio
Secondary High School - Tourism
University of Baguio
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