Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alycia Dunmyer

Santa Cruz

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

12
12
years of professional experience

Work History

Store Manager

Salkhi Petroleum, Inc.
02.2024 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Administrative Assistant

Front St. Inc.
08.2022 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Front End Manager

Westside Hardware
09.2018 - 08.2021
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Accounting/Administrative Assistant

Thompson Consulting Services
12.2020 - 02.2021
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.

Print Production Lead

Bay Photo Lab
05.2013 - 12.2017
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Collaborated with other departments to optimize production workflows.
  • Inspected products and machines to maintain quality and efficiency.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Made sure that products were produced on time and are of good quality.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Evaluated employee performance regularly, providing actionable feedback and support for further professional development.
  • Handled production line documentation for waste, downtime and output.
  • Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.

Education

No Degree - Business Administration And Management

Cabrillo College
Aptos, CA

Skills

    Leadership & Team Management:

  • Staff Management
  • Training and Mentoring
  • Performance Reviews
  • Employee Scheduling

    • Operational Excellence & Process Improvement:

  • Process Improvements
  • Project Management
  • Store Operations
  • Work Planning and Prioritization

    • Administrative & Organizational:

  • Policies and Procedures
  • Documentation and Reporting
  • Shift Scheduling
  • Database Management
  • Bank and Safe Deposits

Timeline

Store Manager

Salkhi Petroleum, Inc.
02.2024 - 04.2025

Administrative Assistant

Front St. Inc.
08.2022 - 03.2023

Accounting/Administrative Assistant

Thompson Consulting Services
12.2020 - 02.2021

Front End Manager

Westside Hardware
09.2018 - 08.2021

Print Production Lead

Bay Photo Lab
05.2013 - 12.2017

No Degree - Business Administration And Management

Cabrillo College

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Alycia Dunmyer