Alycia Bessette
Langley,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Health Unit Coordinator
Providence Health Care
04.2017 - 06.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Education
No Degree - Health Unit Coordinator
Kwantlen Polytechnic University
Langley, BC05.2017
Skills
- Records Management
- Professionalism and Ethics
- Critical thinking abilities
- Patient Registration
- Case Management
- Workflow Coordination
- Supply Restocking
- Healthcare Software Knowledge
- Paperwork Processing
- Resource optimization
- Medical Records Management
- Patient Scheduling Expertise
- Department collaboration
- Critical Thinking
- Staff Scheduling
Languages
English
Full Professional
Writer
I have been a hobby writer for many years.
My favourite is poetry and prose but am currently working on laying out ideas for a novel
Timeline
Health Unit Coordinator
Providence Health Care
04.2017 - 06.2019
No Degree - Health Unit Coordinator
Kwantlen Polytechnic University
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