Alya Faisal
Customer Service
Stouffville,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Lunch Assistant
Wendat Village Public School
11.2023 - Current
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
Customer Service Officer
Bank Alfalah
02.2019 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Communicated with clients regarding account services, statements, and balances.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Universal Teller
Bank Islami
05.2016 - 02.2019
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Balanced teller drawers and ATM cash.
Education
Bachelor in Commerce - Business Administration & Commerce
University of Karachi
Karachi,Pak 05.2001 -
Skills
Customer Support
Payment Processing
Data Entry
Information Protection
Cash Handling
Rapid Data Entry Skills
Friendly
Strong Work Ethic
Excellent Time Management Skills
Positive
Cash Counting
Attention to Detail
Flexible and Adaptable
Problem-Solving
Timeline
Lunch Assistant
Wendat Village Public School
11.2023 - Current
Customer Service Officer
Bank Alfalah
02.2019 - 10.2020
Universal Teller
Bank Islami
05.2016 - 02.2019
Bachelor in Commerce - Business Administration & Commerce
University of Karachi
05.2001 -