Aly Lalji
Montreal
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
18
18
years of professional experience
Work History
Implementation Specialist
ADP Canada
02.2022 - Current
- Assist clients with the setup, and guide them on the usage of their new payroll products
- Manage internal and external communications to ensure timely delivery of employee payments
- Manage relationships with accountant contacts
Outbound Retention Specialist
Shaw Direct
12.2020 - 07.2021
- Act as a liaison between Shaw Direct and its customers through outbound calls and offering solutions by prioritizing client satisfaction
- Treat escalations as well as identify upsell opportunities in accordance to KPIs and a list of assigned accounts
Retention Specialist
Shaw Direct
05.2018 - 12.2020
- Assist clients by resolving issues as well as developing and identifying upsell opportunities
- Treat escalations requests by building rapport and prioritizing the maintenance of a long-term relationship
Operator
Fratum Pharma/Europharm
06.2012 - 06.2018
- Packaging and preparation of solid and liquid pharmaceutical products
- Maintain hygiene standard of the production line
Technical Support Representative
Shaw Direct
09.2016 - 05.2018
- Assist clients by probing and troubleshooting their Shaw Products and schedule On Site Technician visits when necessary
- Assist clients with answering questions related to their billing and subscription inquiries
Quality Assurance Assistant
Fratum Pharma
02.2014 - 05.2018
- Implement and maintain Standard Operating Procedure in a factory setting
- Release quarantined material once it is tested and validated for packaging
Sales Associate
The Hudson Bay Company
10.2007 - 05.2010
- Assist clients with their purchases
Education
High School Diploma -
LaurenHill Academy
Montreal, QC01.2008
Skills
- Information systems administration
- Financial analysis
- Skilled in utilizing Microsoft Office tools
- Salesforce platform experience
- Workforce management optimization
- Autopay
- Paytech
- Teampay
- Communication
- Phone etiquette
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Implementation Specialist
ADP Canada
02.2022 - Current
Outbound Retention Specialist
Shaw Direct
12.2020 - 07.2021
Retention Specialist
Shaw Direct
05.2018 - 12.2020
Technical Support Representative
Shaw Direct
09.2016 - 05.2018
Quality Assurance Assistant
Fratum Pharma
02.2014 - 05.2018
Operator
Fratum Pharma/Europharm
06.2012 - 06.2018
Sales Associate
The Hudson Bay Company
10.2007 - 05.2010
High School Diploma -
LaurenHill Academy
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