Alessandra Hafen
Chula Vista
Summary
Highly motivated and customer-focused individual with over 4 years of experience in sales, customer service, and fast-paced environments. Proven ability to build strong relationships with customers, identify their needs, and deliver exceptional service. Experienced in handling high-volume customer interactions, resolving concerns, upselling products and services, and creating positive customer experiences. Known for strong communication skills, attention to detail, and the ability to thrive in team-oriented environments. Eager to bring a customer-first mindset.
Overview
6
6
years of professional experience
Work History
Server
Karina’s Cantina- Gaslamp
San Diego, CA
10.2022 - Current
- Maintain dining ambience with an enthusiastic attitude..
- Delivered exceptional customer service in fast-paced dining environment.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
SBHIS- South Bay Health Insurance Services
08.2024 - 01.2025
- Handled an average of 150 inbound/outbound calls daily while maintaining high customer satisfaction scores.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained and mentored new hires on system navigation, compliance standards, and effective communication techniques.
Barista
Patriots Brew
La Jolla, CA
11.2020 - 09.2022
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Collaborated with team members to improve overall customer service experience.
Education
Highschool Diploma -
Bonita Vista High School
01.2020
Skills
- Strong work ethic
- Exceptional customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
SBHIS- South Bay Health Insurance Services
08.2024 - 01.2025
Server
Karina’s Cantina- Gaslamp
10.2022 - Current
Barista
Patriots Brew
11.2020 - 09.2022
Highschool Diploma -
Bonita Vista High School