Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Soorjudeen

Etobicoke

Summary

Accomplished Store Manager at The ALDO Group, adept in driving operational efficiency and customer service management. Excelled in team building and leadership, significantly enhancing customer satisfaction and sales performance. Skilled in problem-solving and multitasking, demonstrated through innovative sales strategies and effective training programs. Achieved notable success in optimizing team productivity and service excellence.

Overview

7
7
years of professional experience

Work History

Store Manager

The ALDO Group
01.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Manager in Training

Urban Behavior
04.2022 - 01.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Implemented innovative sales strategies to drive revenue growth and surpass company goals.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.

Restaurant Hostess

Milestones
06.2021 - 03.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Sales Representative

Florentine Skin & Cosmetics
09.2021 - 01.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.

Stock Associate

Footlocker Retail
08.2020 - 11.2021
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
  • Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.

Cashier Team Lead

La Senza
09.2018 - 02.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.

Team Member

Tim Horton's
09.2017 - 03.2018
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

Bachelor of Child And Youth Care - Child And Youth Care

George Brown College
Toronto, ON
04.2021

Skills

  • Problem-Solving
  • Goals and performance
  • Multitasking and Organization
  • Training and mentoring
  • Operational Efficiency
  • Customer Service Management
  • Team Building and Leadership

Timeline

Store Manager

The ALDO Group
01.2023 - Current

Manager in Training

Urban Behavior
04.2022 - 01.2023

Sales Representative

Florentine Skin & Cosmetics
09.2021 - 01.2022

Restaurant Hostess

Milestones
06.2021 - 03.2022

Stock Associate

Footlocker Retail
08.2020 - 11.2021

Cashier Team Lead

La Senza
09.2018 - 02.2021

Team Member

Tim Horton's
09.2017 - 03.2018

Bachelor of Child And Youth Care - Child And Youth Care

George Brown College

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Alison Soorjudeen