ALWIN BABY
Regina,SK
Summary
Technical Support Analyst/Developer with a proven track record in system architecture, UAT testing, and system troubleshooting. Expertise in C# and API integration has led to improved operational efficiency, and a significant reduction in downtime. Committed to delivering high-quality customer service while implementing process documentation for ongoing improvement.
Overview
7
7
years of professional experience
Work History
Technical Support Analyst/ UAT Tester
Federated Co-operatives Limited
Regina, SK
05.2024 - 04.2025
- Performed UAT testing and test plans for system and data conversion in stores to confirm that processes and procedures are current and conducted smoothly.
- Troubleshooting defects immediately to prevent work from being stalled, and to ensure the conversion hits the schedule.
- Documented all defects during and after conversion, making it easier to troubleshoot and fix any issues that might occur in the future.
Systems Analyst
Alberta Newsprint Company
Whitecourt, Canada
04.2022 - 04.2024
- Developed and implemented a web-based power monitoring system using Frappe and Python. The new system enabled real-time monitoring of power consumption and allowed company-wide users to access and track power usage without needing to install any additional software.
- Served as a Database Administrator, managing databases for various departments and company projects. Also handled warehouse data cleanup and data migrations.
- Developed an Enterprise Service Bus with C#, SQL, Python, and NetSuite to simplify data exchange and communications across the company. This provided greater maintenance and troubleshooting efficiency, reducing monitoring time and upkeep expenses.
- Used SOAP and REST APIs to connect the Enterprise Resource Planning (ERP) platform to mill systems for better resource management.
- Provided software application support for over 200 employees across multiple departments, using Azure and Active Directory to quickly resolve technical issues, reduce downtime, and maximize productivity.
Data Analyst
Sask Health Authority (Temporary)
Regina, Remote
01.2022 - 04.2022
- Identified and processed large datasets using Excel spreadsheets and Python, reducing the time needed for manual data cleanup, and increasing productivity.
- Used PowerShell scripts to identify file sizes and organize files in various folders quickly.
Sales Associate
Source
Regina, Canada
10.2020 - 04.2022
- Developed a Google review QR Code, elevating the Google review rating from 3.6 to 4.3. This helped the store to improve sales and attract more customers.
- Educated clients on new technologies while selling phones and promoting new products.
Summer Student
CO-OP Refinery
Regina, Canada
05.2018 - 08.2018
- Performed a wide range of grounds keeping tasks around the refinery and the in the units to ensure the upkeep of outdoor areas.
- Ensured a safe work environment for coworkers by addressing risks from toxic fumes and gases.
Education
Bachelor of Applied Science - Software Systems Engineering
University of Regina
Regina, SK04.2021
Skills
- C#
- Enterprise Service Bus (ESB)
- MySQL
- Python
- API integration
- Technical troubleshooting
- Documentation management
- Microsoft Office programs
- System troubleshooting
- Azure
- Frappé
- API
- User support
- Windows OS
- UAT testing
- Customer service
- MS office
Accomplishments
- Neuron ESB Integration | C#,MySQL, REST API, NetSuite
- Power monitoring system | python, Frappé, C#, REST API
Timeline
Technical Support Analyst/ UAT Tester
Federated Co-operatives Limited
05.2024 - 04.2025
Systems Analyst
Alberta Newsprint Company
04.2022 - 04.2024
Data Analyst
Sask Health Authority (Temporary)
01.2022 - 04.2022
Sales Associate
Source
10.2020 - 04.2022
Summer Student
CO-OP Refinery
05.2018 - 08.2018
Bachelor of Applied Science - Software Systems Engineering
University of Regina
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